Senior Architect - ServiceNow Platform (8-15 yrs)

Company Description

HashRoot is an ISO 9001:2015 and 27001:2015 certified IT Service Provider based in Pune, specializing in Cloud & DevOps Services, Data Center and Infrastructure Management, Blockchain Development, and Digital Transformation. With over 15 years of experience, HashRoot works with major Data Centers, Public, Private, and Government sectors globally, delivering cutting-edge solutions to 1300+ customers from 80+ countries.

Responsibilities :

- Independent, technically demanding (further) development of ServiceNow-solutions : Take ownership of ServiceNow development projects, leading the technical implementation of solutions.

- Configuration and customization of ServiceNow applications : Customize ServiceNow applications to meet specific client requirements, ensuring optimal functionality and user experience.

- Development of components for system integration : Create and implement integrations like SSO, LDAP, REST API, SOAP, etc., to ensure seamless data flow.

- Collaborate with business consultants : Work closely with business consultants to understand client needs and translate them into technical solutions, with a focus on ServiceNow (modules ITSM, ITOM, CSM, FSM,

IRM, SecOps, Custom plus industry products).

- Configuration of ServiceNow components : Configure Workflows, Business Rules, UI Policies, UI Actions, and Client/Server Scripts to optimize ServiceNow functionality.

- Configuration of Service Portal : Customize and configure Service Portals to provide intuitive user interfaces.

- Create reports, dashboards, and NOW-Performance Analytics widgets.

- Technical documentation : Prepare and maintain detailed technical documentation for developed solutions and configurations.

- Support Competence Center development : Actively support the establishment and growth of the Competence Center in the company.

- Knowledge transfer : Provide mentorship and knowledge transfer to ServiceNow developers, ensuring the team's continuous improvement

Requirements :

- Several years of experience in the development environment with a focus on ServiceNow.

- Very good knowledge of solution and interface concepts, as well as industry standards such as Ajax, CSS,

REST API, Angular, Web Services, SOAP, and XML.

- Excellent programming/scripting skills, ideally in JavaScript.

- Experience in +2 of ServiceNow applications "Customer Service Management", "Field Service

Management", "Security Operations", "Integrated Risk Management / Governance, Risk and Compliance",

"Financial Services Operations" and/or "IT Service Management", plus custom apps.

- ServiceNow certifications: "ServiceNow Certified System Administrator" (NOW-CSA) and "ServiceNow Certified Application Developer" (NOW-CAD).

- Strong communication skills with very good English language skills (German skills are a plus).