Director, Revenue Cycle Management Services

Customer Advocacy:

• Collaborate with the Revenue Cycle Product Manager as the voice of the customer to modify and enhance software products.
• Participate in customer and prospective customer meetings as a subject matter expert on MEDHOST software products and services.
• Meet with customers regularly (up to 50% travel, typically 10-20%).

Process Improvement:

• Work with internal and external users to develop efficient processes for revenue cycle activities using MEDHOST software.
• Assist in documenting these processes.

Vendor Management:

• Advise on the selection and management of vendors for billing and collecting.
• Work with third-party vendors on operational enhancement opportunities.

Sales Support:

• Support the Sales Team by answering hospital operation questions and educating them on software and services.
• Assist the Sales Team throughout the sales process as a subject matter expert on prospective customer opportunities.

Marketing Collaboration:

• Collaborate with the Marketing Team to create marketing materials, sales campaigns, and white papers related to RCM Services.

Reporting and Analysis:

• Review revenue reports for customers and prospective customers to identify AR issues or opportunities, including AR Aging, Unbilled, Denials, Patient Access, and Insurance Eligibility.

Expense Management:

• Manage expenses efficiently, including travel and customer entertainment.

Industry Knowledge:

• Stay current on industry trends, market activities, and competitor offerings.