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8 Hardware Installation Jobs in Pune

Customer Support Engineer

Sysnet Global Technologies (P) Ltd

3.6

based on 1.2k Reviews

1-3 years

₹ 1.8 - 2.5L/yr (AmbitionBox estimate)

Pune

1 vacancy

Customer Support Engineer

Sysnet Global Technologies

posted 2d ago

Job Role Insights

Key skills for the job

Logistics Computer Networking Customer Support Windows System Administration Operating Systems Escalation Management

+ 3 more

Job Description

1. Technical Support: Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product . Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process

2. Problem Solving: Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.

3. Customer Communication: keep customer proactively informed , maintain a professional and courteous demeanor .

4. Product Knowledge: Develop a deep understanding of the product or service offerings to provide accurate and relevant support. Stay updated on product changes, updates, and new features.

5. Escalation Management: Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution. Follow up with customers to ensure that escalated issues are resolved satisfactorily.

6. Feedback Collection: Gather feedback from customers regarding their experiences with the service provided.

7. Collaboration: Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call. 8. Should be able to check environmental parameters such as earthling for the proper functioning of product. .

Qualifications

Diploma/Degree

Knowledge & Technical Skills

knowledge of desktop operating systems like MS windows , product problem symptoms and associated root cause .

Proficiency in hardware installation, troubleshooting, and maintenance.

Familiarity with networking concepts, protocols, and troubleshooting.

Experience with software installation, configuration, and support.

Knowledge of antivirus software, firewalls, and security best practices.

Experience ( Relevant )

1-3 Yrs

Employment Type: Full Time, Permanent

Read full job description

Sysnet Global Technologies Interview Questions & Tips

Prepare for Sysnet Global Technologies Engineer- Customer Support roles with real interview advice

What people at Sysnet Global Technologies are saying

3.6

Rating based on 213 Engineer- Customer Support reviews

Anonymous · IT & Information Security in Chennai

Likes

They give salary on time. And leave also given when we need.

Job security - Good

Dislikes

There is no skill development from my role. Don't know about another rolls.

Skill development - Poor

Read 213 Engineer- Customer Support reviews

Engineer- Customer Support salary at Sysnet Global Technologies

reported by 429 employees

Unlock

₹1 L/yr - ₹4.5 L/yr

21% less than the average Engineer- Customer Support Salary in India

View more details

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