Senior Technician-Sales Service ( Apply only 4m Transformer Industry)

POSITION OVERVIEW :

• This position will ensure execution of sales strategy for assigned area, to achieve both qualitative and quantitative targets for services sales of transformers in a profitable way.
• Revenue generation in Servicing vertical (Sale-Services, Rentals, Spares etc.) for all type of transformers for Asia Pacific and African regions.

JOB RESPONSIBILITIES :

• To adopt HPS culture of Health & Safety, Integrity and Good Compliance.
• To work within the company rules & guidelines and ensuring resolutions of customer issues by coordinating with various teams within the organization.
• To coordinate with servicing team on daily basis.
• Performing various sales activities and generating orders for services of HPS Products which includes :

Transformer Service / repairs

Transformer AMCs

Rental of Transformers

On-field testing / Services

Oil filtrations, gasket replacements & other services etc.

• To make sales plan as per target, work.
• Handling all technical part related to transformer service.
• Establish yearly goals and objectives, aligned with company business strategy and for profitable revenue goals.
• Business development from different regions & identification of servicing units in different parts of country.
• To strengthen and lead servicing teams for better performance and to enable quick customer opportunities to live up to the expectations of the customers.

ACCOUNTABILITIES AND PERFORMANCE MEASURES :

• To build and support strong client relationships and networks with continuous improvement in different market segments with all range of servicing.
• To establish superior performance customer service department.
• Acquisition of new customers, client & business units and retaining the existing.
• To analyze and make recommendations, provide guidance to effectively bring projects to completion.

ORGANIZATIONAL ALIGNMENT :

• Reports to Head of Sales Service.
• Closely coordinates company executive involvement with the partners as appropriate.

QUALIFICATIONS, SKILLS, ABILITIES & WORK CONDITIONS :

• ITI in Electrical or Mechanical Engineering or equivalent.
• Experience in the transformers industry.
• Minimum 10 to 15 years of progressive servicing experience with strong focus on customer relations.
• Commanding, credibility, integrity, discretion, diplomacy, flexibility, emotional intelligence.
• Familiarity with technical concepts of Electrical and Mechanical Engineering and deep understanding of operations.
• Effective leadership skills, with strong focus on operations and business processes.
• Effective attention to detail and high degree of accuracy.
• Ability to handle pressure and meet both company and customer expectations.
• Willingness to travel frequently to customer places for resolution of customer issues and work in a global team of professionals.
• Creative and innovative thinking with fresh approaches.
• Risk management and strong ability in handling stress and meet both company and customer expectations.
• language is a must fluent with English and Hindi.
• The Person will be based in our office in India.
• All prospective employees must pass a background and Health checks.
• Multi-cultural awareness (work experience abroad).

Perks and benefits :

Best in the Industry.