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Software Support Engineer
Hach DHR India
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
WITHIN YOUR ROLE, YOU WILL:
- Be the face and voice of the customer within Esko
- Keep the customer informed and updated as you get things fixed
- Learn and plug into the latest trends and master the newest technologies, because our industry doesn t stand still
- Be part of a customer-centric team of experts, looking after Subject Matter Experts to enterprise customers
- React to issues and proactively anticipate customer challenges
- Build a trusted partnership with the customer
- Help the customer to continuously get the best value they can from the software.
WE ARE LOOKING FOR A PROFESSIONAL WHO IS:
- Good communicator with the ability to defuse tense customer situations.
- Empathy for other people (colleagues and suppliers as well as customers!)
- Proactive to the problem at hand, as well as challenging how we eliminate problems in future!
- Excellent listening skills and ability to understand and interpret customer needs and manage customer expectations.
- Fluency in English
- OK to work in shifts as this is a 24/7 support organization. The shift timings are as follows:
- First Shift: 06:30AM to 03:30PM IST
- Second Shift: 02:30PM to 11:30PM IST
- Night Shift: 10:30PM to 07:30AM IST (next day)
- Willing to work on weekends. As this is a 24/7 support organization, you might get scheduled to work on Saturday AND/OR Sundays. But this will be considered as your workday, and you can take any other two days as your Week-off based on the planning of schedule by your team leader.
- Willing to work from office.
YOUR EDUCATION AND BACKGROUND EXPERIENCE WILL INCLUDE:
- Experience in problem solving, and a quick learner.
- Analytical mindset, with a calm, methodical approach to problem solving.
- Direct experience of handling complex technical issues with customers and/or suppliers.
- EITHER: 2+ years in structural design for packaging and/or in Esko software installation support (ArtiosCAD, ArtPro, ArtPro+, PackEdge, Plato, Cape, DeskPack, i-Cut, Studio, VDP).
- AND/OR formal qualification in Printing Technology or structural design (in similar businesses).
Employment Type: Full Time, Permanent
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based on 9 employees
Flexible timing
Monday to Friday
Within country
Day Shift
Hach DHR India Benefits
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Hach DHR India Bangalore / Bengaluru Office Location
Bengaluru Office
Consulate -1, No.301,302,303, 3rd Floor, Richmond Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025, India
Bengaluru
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