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126 Guidehouse Jobs
Assistant Manager
Guidehouse
posted 10hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Plans, monitors, direct and evaluate Associates production on a daily basis. Ensures that daily schedules are met and communicates with Director, and Associates Operations if situations occur that hinder meeting deadlines. If system issues or other emergencies delay Associates, implements measures/schedules to return to established Associates schedules at the earliest possible time.
- Identifies day-to-day operational priorities and other work flow issues; adjusts Associates, and other staff as necessary to ensure a constant flow of work so that delivery schedules are met.
- Assists in the development and revision of operational policies and procedures that facilitate efficient workflow. Develops an understanding of the workflows, procedures and specific criteria for each assigned client.
- Emphasizes productivity goals and takes action to ensure effective and efficient use of staff is maintained. Creatively plans for allocation of extra capacity for backlog Associates.
- Tracks performance to ensure that staff is performing within the established quality and production performance criteria.
- Assists in coordinating scheduled quality meetings with the production staff.
- Responds to and ensures that the acknowledgement mail on daily updates is sent to US. Ensures client mails are promptly responded to.
- Maintains technical knowledge of Associates.
- Bring proven ability to oversee and provide support and/or direction on quality issues and escalates to the Quality Department for resolution.
- Co-Ordinate and follow through on the training plans for adding new trainees onto an account.
- Guideline updates - Co-ordinate with the QA staff to ensure that the update is understood by the Associates.
Project Launch - Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch period. Have a rotational arrangement between other operational managers if required.
Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets.
Shall report incidents related to security of information to concerned authorities.
Minimum Qualification
Bachelor Degree, Master Degree
Minimum Experience and skills
7+ Years experience
- A flexible mentality to learn a slightly different approach as applied by Navigant BPM (India) Pvt. Ltd.
- Strong attention to detail and a highly reliable work ethic.
- A patient demeanor.
Employment Type: Full Time, Permanent
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What people at Guidehouse are saying
Rating based on 9 Assistant Manager
reviews
Anonymous · Quality Assurance
in Chennai
Likes
Work environment and job security
- Salary - Excellent
+6 more
Dislikes
Recruitment through referral is less or not available.
Assistant Manager salary at Guidehouse
reported by
41
employees
with 8-17
years exp.
₹6
L/yr - ₹15.1
L/yr
40%
more
than the average Assistant Manager Salary in India
View more details
What Guidehouse employees are saying about work life
based on 604 employees
Strict timing
Monday to Friday
No travel
Night Shift
Guidehouse Benefits
View more benefits
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