Guest Relations Executive

Role & responsibilities

WORK DAYS

Monday to Saturday

DRESS CODE • Monday-Friday-Formals • Saturday business Casuals (as per client standards) (Follow strict corporate grooming standards)

The Service Ambassador as a minimal shall :-

• Actively manage and coordinate the delivery of the DU in India experience training rooms space and dinning spaces.
• Build a greater sense of community and stakeholder engagement;
• Act as point of contact for space and guiding professionals to right directions and information if needed.
• Make decisions, guide behaviour, pilot adjustments and escalate issues; and
• Be personable and get to know individuals.
• Ownership and Stakeholder Management.
• Be personable and get to know the PMO/CTS/MES teams and have connect for better networking and support.
• Be receptive to feedback, share it and action it;
• Be an advocate for innovation, recommend enhancements to the workplace and look for opportunities to improve collaboration;
• Be empowered to make decisions, guide behaviour, and

escalate issues;

• Tailor tea point experiences to audiences where appropriate.
• Look out for tailgaters or anything suspicious;
• Collect feedback from the employees.
• Issue monthly summary of utilization, feedback and events;
• Keep a log of initiatives provide an opportunity for the employees to share ideas on how increase collaboration, facilitate community events (eg. informal talks, coffee break discussions, collaborative events, lunch and learn sessions in the common areas); and
• Visitor Services
• Assist individuals to find a training rooms or any other support.
• Proactively reach out to visitors to prepare them for the experience (e.g. finding a seat, pull printing, dining space, etc.);
• Be aware of all training which are scheduled and checks to make sure set-up and space is ready in advance and make sure it runs smoothly; and
• Potentially provide concierge services above and beyond the normal course of duty.

Floor Aesthetics and Organization

• Manage floor aesthetics and organization and ensure that quality of the floor does not degrade over time;
• Proactively address items left in communal space/pantry and tidies up.
• Be the champion policies/guidelines and works with stakeholders to actively manage.
• Remove any personal belongings left overnight, Make sure items are clearly labelled and place in lost and found;
• Reset desks and conference room set-ups to make sure they are set;
• Manage meeting room conflicts (if any) or encourages meeting room etiquette.
• Monitor stocks of pantry supplies, office supplies, copy paper and paper towels and adjusts delivery schedule as necessary to avoid stock-outs;
• Conduct morning floor checks.

Floor Cleanliness

• Continually audits cleanliness of floor and add addresses issues immediately;
• Make changes to cleaning schedule / routine to address repeated issues / areas;
• Actively manage whiteboards / bulletin boards and works with stakeholders to make sure content is not left up longer than required; and
• Arrange periodic clean-up days if required.

Asset Sustainment and Help Desk Ticket Management

• Submit helpdesk ticket for issues identified and updates signage;
• Call out repeat issues and works with helpdesk to address with long term solution;
• Actively manage list of outstanding tickets not resolved same day;
• Own floor TVs and way finding screens to ensure they are functional;
• Be knowledgeable on how to use all tech gadgets on floor and can be a resource to turn to when immediate assistance required;
• Always be sure of health and safety guidelines, ensuring use of safety signs and barriers;
• Monitor temperature, and report through the correct processes.

Preferred candidate profile

EMPLOYEE SPECIFICATIONS

• Bachelors Degree with relevant experience in Hotel Management
• Minimum of 1-3 years industry experience