Senior Associate

Role & responsibilities

Each client will have several Life Insurance policies in each portfolio. This job will involve corresponding through emails, electronic fax and following it up with calls. The candidate will need to be persistent and ensure that information is procured in the shortest time possible. Capture all policy values while on the call accurately.

Preferred candidate profile

• Excellent verbal and written communication skills
• Excellent negotiation skills
• Ability to work on Excel and MS-office skills
• Will need to work in night/US shifts independently with minimum supervision
• Should have experience in a US based customer service center
• Excellent listening skills is a must
• Excellent Eye for detail
• Disciplined and Diligent
• Should be accountable individually while still being a part of the team
• Create Management MIS and update on a regular basis
• Responsible for client deliveries
• Understand process changes/notes and cascade to the team
• Single point of contact for Manager/Management for project/process
• Male candidate preferred

Perks and benefits

As per Industry standards