4 Granicus Jobs

The SRE is a technical investigator and experienced troubleshooter with development experience who works with a team of engineers that identifies, documents, solves, and prevents problems impacting user experience. The SRE team provides advanced engineering support for applications and services consumed by government agency customers and public citizens. The SRE team works collaboratively and independently to reduce/eliminate repetitive tasks or “toil”, establish baseline performance metrics, improve system monitoring and alerting of incidents, and identify product improvements or bugs.
Each team members actively participates in a collaborative partnership with all other Granicus teams to advance Granicus’ commitment to focus on highest quality “Customer Experience”. This collaborative effort is part of our Granicus core values and is achieved with each team member’s commitment to excellence each day.
You will love this job if you have

• You understand and value the “Customer Experience” and how to support people.
• You are constant learner with aspiration to make major contributions to challenging projects.
• You have degree in Computer Science, related field, or 4+ years of experience in SaaS Environments.
• You have 5+ years of experience working in AWS/Azure or certification.
• You have 5+ years of experience supporting Windows and Linux servers.
• You have hands-on experience writing and troubleshooting Python.
• You understand relational databases (MSSQL or MySQL) and can efficiently connect to databases and query data.
• You have direct experience using ELK for Observability.
• You have experience working in ticketing systems such as JIRA and are familiar with Agile SDLC.
• You have experience building and improving pipelines using CI/CD tools like Gitlab or Jenkins.

What your impact will look like here

• Support Granicus Applications and Understand Impact on Government and Citizen Interaction
• Own Escalation of Problems Reported by Customers, Internal Teams, and Monitoring Tools
• Independent & Collaborative Troubleshooting of Application, Service, and System Issues
• Guidance to junior team members on best practice and implementation of solutions.
• Document and Escalate User Stories, Bugs, and Defects
• Establish and Maintain SLI, SLO, and SLA targets for applications and services.
• Act as escalation point for internal SREs and perform backup on-call.
• Use software development best practices to automate solutions and eliminate toil.
• Responsiblefor Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets and following the company's information security program.