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12 Graebel Jobs
Consultant , Client Support
Graebel
posted 3+ weeks ago
Job Role Insights
Key skills for the job
Job Description
- Answers general relocation policy queries from internal clients, including monitoring inquiries
- Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.
- Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification
- Updates vendor partners on missing information to ensure billing accuracy
- Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process
- Capability to manage and navigate complex cases
- Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task
- Shares strong willingness to drive impact
- Strong attention to detail with accuracy being at the core of all tasks
- Experienced/Tenured RMC professional that shares knowledge of RMCs organization to provide seamless experiences
- Strives towards excellent service levels to create an exceptional client experience
- Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.
- Ability to deal with problems involving several known variables in situations of a routine nature.
- Ability to write simple reports and general business correspondence
- Ability to effectively present information and respond to questions from management, customers, and employees.
- Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint
Employment Type: Full Time, Permanent
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