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GlowTouch Technologies

Compare

3.4

based on 116 Reviews

46 GlowTouch Technologies Jobs

Analyst/Senior Analyst

GlowTouch Technologies

3.4

based on 116 Reviews

1-4 years

Mangaluru

1 vacancy

Analyst/Senior Analyst

GlowTouch Technologies

posted 2y ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce SQL Customer Support Application Support CRM

+ 3 more

Job Description

Qualification & Certifications

BE, and / or Master Degree

Experience:

Minimum of 3+ years in the IT industry in the environment of 24/7

Knowledge of CRM tools

Roles & Responsibilities:

Provides application support thru calls/ email /chat with focus on ETL, SQL and data modeling

Recognizes both basic and advanced problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team

Logs and tracks calls using problem management database and maintains history records and related problem documentation

Meet and exceed established benchmarks and expectations

Consults with product/development teams to explain software and/or data errors

Stay current on all key support topics, including product knowledge and required technical and soft skills

May test software and hardware to evaluate ease of use and whether product will aid user in performing work

Provide expert, top quality customer support, including professional, courteous, and timely communication during all levels of interaction.

All other duties as assigned

Attributes

3+ years prior experience in a technical support role

Salesforce or other CRM experience required

Prior experience in a data-driven environment

Excellent attention to details.

Proficient in Microsoft Office suite

Excellent oral and written communication skills

Excellent customer service skills

Superior trouble shooting and analytical skills

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Analyst roles with real interview advice

What people at GlowTouch Technologies are saying

2.4

Rating based on 3 Senior Analyst reviews

Anonymous · IT & Information Security

Likes

Employees are friendly

Job security - Excellent

+2 more

Dislikes

Rotational shifts

Salary - Poor

+1 more

Read 3 Senior Analyst reviews

Senior Analyst salary at GlowTouch Technologies

reported by 3 employees with 1-5 years exp.

₹4.5 L/yr - ₹8.3 L/yr

42% less than the average Senior Analyst Salary in India

View more details

What GlowTouch Technologies employees are saying about work life

based on 116 employees

52%

65%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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