Supply Chain B2C Orders

Job Summary:

An e-commerce executive for Supply Chain B2C Orders plays a key role in managing the end-to-end supply chain process for business-to-consumer (B2C) orders in an e-commerce environment. The role is dynamic and involves coordinating various aspects of order fulfillment, inventory management, logistics, and customer service to ensure timely and efficient delivery of products to customers. Here's an outline of the key responsibilities and skills required for this role.

Key Responsibilities:

Order Management:

• Monitor and process incoming B2C orders through the e-commerce platform Shopify, Flipkart, and other e-commerce channels.
• Ensure that orders are accurately captured and updated in the system, checking for issues such as stockouts or discrepancies.
• Collaborate with the sales and customer service teams to resolve any order-related issues.

Inventory Management:

• Work closely with inventory and warehouse teams to ensure stock levels are maintained and managed effectively.
• Track product availability and assist with restocking to prevent stockouts.
• Monitor product SKUs and update them as necessary in the system.

Logistics Coordination:

• Coordinate with third-party logistics providers, couriers, or in-house delivery teams to ensure timely delivery of orders to customers.
• Track shipments and address any delivery delays or issues promptly.
• Ensure the right packaging is used to minimize damage during transit.

Supply Chain Optimization:

• Analyze supply chain performance and recommend improvements for cost-efficiency and better customer experience.
• Work with the procurement and production teams to align order volume with inventory replenishment needs.
• Identify bottlenecks in the supply chain and suggest solutions to improve turnaround times.

Customer Service & Communication:

• Serve as a point of contact for customers regarding order tracking, returns, and any other supply chain-related concerns.
• Maintain effective communication with customers to manage expectations and provide regular updates on order status.
• Handle customer complaints related to supply chain issues (e.g., delayed shipments, damaged products).

Reporting & Analysis:

• Track key performance indicators (KPIs) such as order fulfillment time, delivery accuracy, and inventory turnover.
• Generate reports to provide insights into supply chain performance and customer satisfaction.
• Analyze trends and provide recommendations to improve supply chain efficiency.

Returns Management:

• Oversee the process for handling returns and exchanges, ensuring that products are returned to stock when applicable.
• Coordinate with logistics partners for reverse logistics and return shipments.
• Process refunds or replacements by company policy.

Qualifications:

• Minimum 1 year of experience in a B2C supply chain or logistics role
• Familiarity with popular e-commerce platforms (Shopify, Flipkart, and other e-commerce channels) and order management systems (Unicommerce, EasyEcom)
• Ability to prioritize and manage multiple tasks simultaneously
• Excellent communication and interpersonal skills
• Proficient in Microsoft Excel
• Ability to work independently and as part of a team in a fast-paced environment
• Ability to adapt to changing priorities and deadlines

Work Schedule:

• Office Timings will be 10:00 AM to 7:00 PM
• No fixed Sunday off (Weekly roster)