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18 GitLab Jobs
Senior Renewals Manager, APAC
GitLab
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Build and maintain strong customer relationships through personalized communication across phone, video, and email platforms
- Drive the renewal process to support and grow Annual Recurring Revenue (ARR)
- Analyze license usage and manage true-up processes
- Partner with customers to understand their organizational goals and create tailored renewal solutions
- Support the broader renewals team with administrative coordination
- Manage renewal timelines effectively
- Work cross-functionally with Sales and Customer Success teams to develop renewal strategies using data-driven insights
- Guide customers through the documentation process, ensuring accuracy and completeness
- Identify potential challenges early and develop proactive solutions
- Support enterprise-level customer relationships
Experience that will help you get started;
- Background in customer-facing roles such as Account Management, Renewals, or Customer Success
- German language proficiency
- Knowledge of B2B software sales environments
- Understanding of subscription-based business models
- Strong communication and relationship-building capabilities
- Self-motivated with a focus on outcomes
- Experience in collaborative problem-solving and agreement facilitation
- Knowledge of technical products is valuable - particularly in DevOps, software development lifecycle, or application development
- Alignment with our organizational values
- Track record of consistent renewal performance
- Experience fostering customer relationships in similar customer-facing role
Employment Type: Full Time, Permanent
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based on 7 employees
Flexible timing
Monday to Friday
No travel
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