Field Service Engineer

Purpose of position-

Perform installation, repair and maintenance tasks on equipment and infrastructure at customer/partner sites primarily the retail fuel outlet. Flexibility is required to address customer needs , identify the problem at site and ensure timely completion of the Job in a safe and secure manner. Gilbarco Veeder-Root (GVR) requires that all associates comply with the GVR Health, Safety and Environment (HSE) Policy as well as the Vontier Standards of Conduct.

Key Responsibilities

• Ensure that all activities are carried out safely in accordance to all relevant country specific Health & Safety legislation and Gilbarco Veeder Root HSE policy/procedures.
• The associate is personally responsible for contributing to a safe working environment by maintaining an orderly work area and proactively raising safety concerns.
• Ensure that all training and qualifications necessary to perform work tasks are identified in a timely manner and that no activities are undertaken without suitable competence.
• Carryout preventive maintenance jobs as per schedule.
• Carryout breakdown jobs assigned by the ASM.
• Update spares requirement to ASM.
• Collect the spares from courier office / Service centre and resolve the complaint immediately on receipt of spares
• Ensure resolution of complaints in the 1st visit itself.
• Return defective spares to stores within 7 days of closure of complaint.
• Return unused ok spares immediately to the stores department.
• Provide feedback to the CSD immediately after closure of complaint.
• Submit all Breakdown service reports to ASM/Stores and Preventive maintenance reports to Commercial Executive on a weekly basis.
• Report non-compliance issues if found being practices in the system to supervisor or use Speak up opportunity provided by the company.