Services Engineer

Job Description Summary

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

Roles and Responsibilities

In this role, you will:

Be responsible for defining, developing, and evolving software in a fast paced and agile development environment using the latest software development technologies and infrastructure

Work with Product Line Leaders (PLLs) to understand product requirements & vision

Translate requirements vision into prioritized list of user stories and deliver to required timelines and quality standards

Work with product line leaders and architects to develop multi generation software technology plans

Drive increased efficiency across the teams, eliminating duplication, leveraging product and technology reuse

Support process improvements which guide the development, sustaining & support activities

Work cross functionally with other business departments to align activities and deliverables

Drive world-class quality in the development and support of products

Ensure team receives consistent messages and has clear understanding of business direction, strategy and results

Engage subject matter experts in successful transfer of complex domain knowledge

Apply principles of SDLC and methodologies like Lean/Agile/XP, CI, Software and Product Security, Scalability, Documentation Practices, refactoring and Testing Techniques

Write code that meets standards and delivers desired functionality using the technology selected for the project

Understand performance parameters and assess application performance

Work on core data structures and algorithms and implement them using technology chosen

Proactively share information across the team, to the right audience with the appropriate level of detail and timeliness

Technical:
Min 3 years of working Exp on GE Proficy Plant Apps , Historian , Simplicity

. Proficiency in SQL
Software skills in software analysis, design, methodology, and architecture
Programming experience in software development with Microsoft Visual Studio Development tools
Demonstrated ability to learn new software development practices, languages, and tools
Design and Development experience with Web Technologies such as Angular, HTML 5, JavaScript, CSS and jQuery
Strong spoken and written English language skills
Experience with data extraction and conversion.
Shares knowledge, power and credit, establishing trust, credibility, and goodwill.
Coordinates role responsibilities with that of others to achieve mutual goals.
Encourages groups to work together to efficiently resolve problems.

Added Advantage

1. If the candidate has Java, JavaScript, Angular

2. Playwright experience to automate

Education Qualification

For roles outside USA:

Bachelor's Degree in Computer Science or STEM Majors (Science, Technology, Engineering and Math) with advanced experience.

For roles in USA: Bachelor's Degree in Computer Science or STEM Majors (Science, Technology, Engineering and Math) with minimum years of experience4years

Desired Characteristics Technical Expertise:
Master's Degree/ PHD in Computer Science
Experience with Windows and Unix Linux based programming
Experience working on software projects in the Energy domain (Energy Management, Oil & Gas, Power & Water)
Certified Scrum Master and/or Product Owner
Business Acumen:

Demonstrates the initiative to explore alternate technology and approaches to solving problems
Skilled in breaking down problems, documenting problem statements and estimating efforts
Demonstrates awareness about competitors and industry trends
Has the ability to analyze impact of technology choices

Leadership:
Ability to takes ownership of small and medium sized tasks and deliver while mentoring and helping team members
Ensures understanding of issues and presents clear rationale. Able to speak to mutual needs and win-win solutions. Uses two-way communication to influence outcomes and ongoing results
Identifies misalignments with goals, objectives, and work direction against the organizational strategy. Makes suggestions to course correct
Continuously measures deliverables of self and team against scheduled commitments. Effectively balances different, competing objectives
Personal Attributes:
Strong oral and written communication skills
Strong interpersonal skills
Effective team building and problem solving abilities
Persists to completion, especially in the face of overwhelming odds and setbacks. Pushes self for results; pushes others for results through team spirit

Desired Characteristics

• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.