Level - 2 System Administrator

Were in search of a committed L2 System Administrator to become an integral part of our dynamic team. As an L2 admin, your contributions are vital to the consistent stability, security, and performance of our IT infrastructure. If you are looking to further your career, thrive in a collaborative workspace, this opportunity is for you. Join Us!

What we require you to have:

• BE/ Diploma Computers, IT, Computer Engineering.
• Relevant certifications in Linux (RHCSA, RHCA , RHCE)
• Proficiency in Linux basics, Advanced command line, system administration tasks
• English Written & Verbal
• Web server skills Apache, Nginx & Lite Speed
• Good knowledge on DNS, Exim, Mysql and Apache.
• cPanel, Plesk , Directadmin knowledge.
• Ability to manage hosting accounts, databases and email configurations.
• Ability to configure, optimize, and trouble shoot server issues.
• Ability to conduct security audits, vulnerability assessment and incidents records.
• Virtualization knowledge, VPS hosting.
• Account Backup/ restoration.
• Knowledge of cloud platforms like AWS , Azure.
• Nagios monitoring.
• WHMCS, Jira, OS ticketing.
• Basic knowledge of programming language PHP/Python/ BASH scripting

What youll be responsible for:

• Administer and maintain servers, ensuring optimal performance, availability, and security.
• Monitor server health, system performance, and resource utilization to proactively address any issues.
• Provide timely and efficient technical support to customers and internal teams, addressing inquiries and troubleshooting issues related to our services.
• Assist L1 Support in resolving technical problems and customer concerns.
• Investigate and resolve escalated technical issues, such as server outages, resource limitations, and service disruptions, minimizing downtime.
• Analyze and diagnose server and application problems, implementing appropriate solutions.
• Communicate effectively with customers to provide updates, technical assistance, and resolutions to issues related to our services.
• Ensure clear and informative communication, managing expectations during incident resolution.
• Assist in managing and configuring web server software, databases, and other relevant applications in the hosting environment.
• Deploy updates, patches, and security measures to maintain system integrity and performance.