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Hiring for a MNC client which provides software as a service products related to customer support, sales, and other customer communications.

The company was founded in Denmark in 2007. It has over 100,000 customers and 5000+ global employees.

Currently hiring for a new Product Development Center of Excellence in Pune. As an early hire, you will have a unique opportunity to be a pivotal part of this journey.

Role : Engineering Manager (SRE).

Location : Pune (Hybrid).

Description :

Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems.

Within APAC SRE, our focus is on engineering quality solutions that solve our reliability and observability needs. Additionally SRE's will keep an ever-watchful eye on our systems capacity and performance.

What you'll be doing :

- Lead and manage your team of 5 10 engineers in product planning and development, develop roadmaps for services under the team's purview.

- Facilitate your team's professional development.

- Work closely with program, product managers and other engineering managers within and across the company to develop a collaborative culture and deliver on team roadmap.

- Engage in and improve the whole lifecycle of service, from inception and design, through to deployment, operation and refinement.

- Develop innovative solutions to ensure efficient SRE processes under regulatory requirements.

- Bring SRE expertise to the product teams that enforce regulatory requirements.

Required experience :

- Previous experience in a role where you had direct managerial responsibility for software engineers in a team within Site Reliability.

- 8+ years of proven experience in a Software and/or SRE role with focus on prevention, observability and improvement in a project.

- 2+ years as Manager handling a team of 5-10 people.

- The ability to solve architectural problems is a must.

- 7+ years' experience delivering software using an OO language, preferably Java or Ruby on Rails.

- 7+ years of experience in system design is a must.

- Experience architecting, improving, and operating reliable distributed platforms.

- Experience in setting up frameworks where services are more reliable in creating automation process testing.

- Experience with AWS, infrastructure, cloud-native software design, backend systems, and Kubernetes.

- Ability to set goals to help develop careers and growth of team members while delivering on business objectives.

- Experience working in an agile, fast-paced development environment making use of continuous unit/integration/load/performance testing.

- Familiarity with SRE best practices, metrics, monitoring and observability tools.