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63 Gartner Jobs

Sr. Specialist - Tech Admin

4-7 years

Gurgaon / Gurugram

1 vacancy

Sr. Specialist - Tech Admin

Gartner

posted 1d ago

Job Description

About this role:
We re looking for a highly motivated individual who will be responsible for the setup, configuration, and maintenance of the critical technologies necessary to deliver best-in-class conference experiences. The Business Operations Specialist will be responsible for performing setup and configuration tasks; ensuring the quality of the experiences and configuration; performing data quality audits, investigations, and remediation; and collaborating with cross-functional teams to identify opportunities and solutions that scale and improve the conference experience.
What you will do:
  • Setup and configure critical conference technologies, delivering evergreen registration availability and best-in-class experiences.
  • Develop and conduct quality assurance of the Exhibitor Portal.
  • Support strategic initiatives with complex configuration support.
  • Perform quality assurance testing, generate process documentation and training guides, and support ad-hoc project requests and assignments.
  • Provide detailed timelines, tracking, and communications that ensure complete visibility into technology status by conference.
  • Perform data quality audits, investigations, and remediations to deliver seamless experiences and support accurate conference analytics.
  • Interact with attendees and Gartner associates to troubleshoot challenges remotely and onsite at global conferences.
  • Generate innovative ideas for process improvement, implementing solutions that enhance efficiency and effectiveness.
  • Train new hires on operational processes and best practices.
  • Ensure effective implementation of new processes into the teams operations.
What you will need:
  • Bachelors degree or equivalent.
  • Minimum 3 years of experience.
  • Excellent verbal and written communicator with strong customer service skills and attention to detail.
  • Ability to solve complex problems, thinking creatively, and using data to tell a story.
  • Strong time management and organization skills. Able to manage multiple tasks and meet tight deadlines.
  • Passion about the experience and delivering uncompromising quality. Self-motivated & accountable, with a high level of commitment to responsibility.
  • Ability to work in a team with local and remote members as well as independently, to produce high quality work within given timeframes.
  • Ability to solve complex problems and thinking creatively.
  • Strong English verbal and written communication skills.
  • Willing to travel 5% of the year, providing critical support at our most important global conferences.
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The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
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Job Requisition ID:97989
Gartner Applicant Privacy Link: https: / / jobs.gartner.com / applicant-privacy-policy

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Employment Type: Full Time, Permanent

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Flexible timing
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Day Shift
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Gartner Benefits

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Gartner WellBeing Fund
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Work From Home
Health Insurance
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