Customer Relationship Manager

Role Summary:

Your role involves following up on overdue amounts through various channels to ensure full collection and reduce defaults. Additionally, you will work closely with internal teams, including technology, product, and marketing, to enhance customer satisfaction and meet customer needs effectively.

Job description

1. Responsible for monitoring the whole loan lifecycle following disbursement, including informing customers of loan information, loan repayment/renewal/part payment.

2. Quickly and efficiently resolve consumer problems. Serve as the primary point of contact for complaints and escalate problems as needed.

3. Follow up with clients for past-due amounts using a variety of channels (including phone calls, Whatsapp, and emails), ensuring 100% collection and minimizing default instances.

4. Strive to keep consumers and increase their satisfaction.

5. Work with internal teams (e.g., technology, product, and Marketing ) to meet the demands of consumers.

Qualifications:

- Graduate/MBA qualification

- 1-5 years of experience in sales, customer service, and CRM is preferred.

- Strong verbal, communication, and negotiation skills.

Benefits:

- Competitive compensation

- Thriving work culture

- Career growth

Capital Now is committed to fostering a diverse and inclusive workplace. We encourage applicants of all backgrounds and identities to apply, and we strive to create an environment where everyone can thrive.