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3 Icertis Functional Consultant Jobs
Functional Consultant, Customer Support (Func)
2-3 years
₹ 4.35 - 12.204L/yr (AmbitionBox estimate)
Pune
1 vacancy
Functional Consultant, Customer Support (Func)
Icertis
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Understand how the product works and how it is used by customers.
- Work closely with customers to answer questions about features and capabilities of our product Interact with customers on call to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills.
- Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
- Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
- Continue to upgrade own knowledge as per the new product version
- 2 to 3 years previous experience in an Application Support role.
- Willingness to work in rotational 24/7 shifts.
- Excellent database knowledge and troubleshooting skills with expertise in SQL Stored Procedures.
- Exposure to Windows Azure and Cloud Computing will be an added advantage.
- Deep understanding of customer support processes and tools. Ability to follow defined processes.
- Outstanding written and verbal communication skills.
- The ability to coordinate, follow up, follow through and drive issues to closure proactively.
- Ability to follow the defined process to provide best solution to customer issues and get excellent customer satisfaction.
- The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer s problem.
- Ability to work in team and help team achieve the organization goals along with individual milestones.
Employment Type: Full Time, Permanent
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What Functional Consultant at Icertis are saying
Rating based on 40 Functional Consultant
reviews
Anonymous · Consulting
in Pune
People and culture is very positive in my team. Work and skill development is given good focus.
- Salary - Good
Management can be better at working from office policy. HR doesn't understand family depencies and suggests unrelated solutions. This leads to stress and balancing work and life properly.
Functional Consultant salary at Icertis
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Icertis Benefits
Company RSUs Health Insurance Work From Home Matching Gift Program Company sponsored soft-loans 
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