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3 Icertis Functional Consultant Jobs

Functional Consultant, Customer Support (Func)

2-3 years

₹ 4.35 - 12.204L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Pune

1 vacancy

Functional Consultant, Customer Support (Func)

Icertis

posted 10d ago

Job Description

  • Understand how the product works and how it is used by customers.
  • Work closely with customers to answer questions about features and capabilities of our product Interact with customers on call to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills.
  • Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
  • Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
  • Continue to upgrade own knowledge as per the new product version
  • 2 to 3 years previous experience in an Application Support role.
  • Willingness to work in rotational 24/7 shifts.
  • Excellent database knowledge and troubleshooting skills with expertise in SQL Stored Procedures.
  • Exposure to Windows Azure and Cloud Computing will be an added advantage.
  • Deep understanding of customer support processes and tools. Ability to follow defined processes.
  • Outstanding written and verbal communication skills.
  • The ability to coordinate, follow up, follow through and drive issues to closure proactively.
  • Ability to follow the defined process to provide best solution to customer issues and get excellent customer satisfaction.
  • The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customer s problem.
  • Ability to work in team and help team achieve the organization goals along with individual milestones.

Employment Type: Full Time, Permanent

Read full job description

Icertis Interview Questions & Tips

Prepare for Icertis Functional Consultant roles with real interview advice

What Functional Consultant at Icertis are saying

3.7
 Rating based on 40 Functional Consultant reviews

Likes

People and culture is very positive in my team. Work and skill development is given good focus.

  • Salary - Good
  • +4 more
Dislikes

Management can be better at working from office policy. HR doesn't understand family depencies and suggests unrelated solutions. This leads to stress and balancing work and life properly.

Read 40 Functional Consultant reviews

Functional Consultant salary at Icertis

reported by 292 employees with 2-7 years exp.
Lock Unlock
₹5.1 L/yr - ₹14.4 L/yr
8% more than the average Functional Consultant Salary in India
View more details

What Icertis employees are saying about work life

based on 310 employees
84%
94%
84%
92%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Icertis Benefits

Submitted by Company
Company RSUs
Health Insurance
Work From Home
Matching Gift Program
Company sponsored soft-loans
7 days of Paid leave for Humanitarian purposes +9 more
Submitted by Employees
Work From Home
Health Insurance
Free Food
Cafeteria
Soft Skill Training
Job Training +6 more
View more benefits

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Icertis Pune Office Location

View all
Pune Office
S. No 106 A\1 First Floor, Muttha Chambers II, Bhamburda, Senapati Bapat Road Pune
411016

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