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10 Frost Interactive Jobs
Customer Support Associate
Frost Interactive
posted 1d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Address customer queries and resolve grievances via call, email, and chat support. Manage both inbound and outbound communications based on business needs.
- Build and nurture sustainable relationships with customers through clear, open, and interactive communication.
- Provide accurate, valid, and complete information by utilizing appropriate tools and methods to consistently achieve high Customer Satisfaction (CSAT) scores.
- Resolve customer issues and queries in a timely manner, adhering to SLA (Service Level Agreement) policies.
- Exercise problem-solving skills to handle situations that may fall outside standard operating procedures, without compromising process integrity.
- Go the extra mile to ensure the completion of tasks, strictly following policies and procedures.
- Utilize CRM tools such as Freshdesk to track, manage, and resolve customer issues efficiently.
- Assist the sales team in identifying upselling opportunities to enhance customer engagement.
- Collaborate with cross-functional teams (Product, Production, Sales Marketing, Technical) to identify customer pain points and areas for product or service improvement.
Key Qualifications:
- 0 to 1 year of customer support experience in voice, email, or chat processes.
- Proficiency in English, Hindi, or Telugu.
- Strong computer skills and proficiency in Google Suite (Docs, Sheets, etc.).
- A Bachelor s or Master s degree (BTech or MTech preferred).
- Willingness to support the team during extra hours when required.
-
Optional/Bonus Qualifications:
- Experience using Support CRMs such as Freshdesk, ZenDesk, or other similar systems.
About You:
- You are a self-motivated individual with exceptional problem-solving and analytical skills.
- You are resourceful, flexible, and a team player, with a strong inclination to share knowledge and help colleagues grow.
- You enjoy tackling challenges and thrive on finding innovative solutions to complex problems.
Employment Type: Full Time, Permanent
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What Frost Interactive employees are saying about work life
based on 7 employees
Strict timing
Monday to Friday
No travel
Day Shift
Frost Interactive Benefits
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