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27 Front Office Operations Jobs in Hyderabad / Secunderabad

Operations Manager (Facility Management)

5-10 years

₹ 4 - 6L/yr

Hyderabad / Secunderabad, Chennai

1 vacancy

Operations Manager (Facility Management)

Workenstein

posted 17d ago

Job Description

Job Description:


  • Direct and control operations at the centre front desk and ensure customer service meets our high standards for client satisfaction
  • Oversee the operations functions of the unit as per the organizational chart.
  • Directly manages the employees on a daily basis, supervises a complete centre. Is responsible for the overall direction, coordination and evaluation of the centre.
  • Hire, train, and supervise front office employees, ensuring they provide excellent client services and enforce company policies
  • Handle the front desk budget and order office supplies as needed
  • Conducts both routine and short notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis.
  • Ensure the centre is working at the optimum condition with high levels of organizational effectiveness, communication, and safety.
  • Approve and implement various policies to improve every department.
  • Creates an operating environment that assures consistent Customer satisfaction

Responsibilities

  • Defining and implementing front desk objectives and procedures.
  • Conducts detailed walk throughs to ensure building is well maintained, safe and meet or exceed customer expectations
  • Training staff and managing the shift schedules.
  • Tending to clients complaints and questions and providing exceptional customer service.
  • Ensuring that the front desk and reception area is kept clean and organized.
  • Managing budgets, records, and contracts.
  • Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
  • Conducting performance reviews with the front desk staff.
  • Performing administrative duties such as filing and updating records, among others, as

needed.




Employment Type: Full Time, Permanent

Read full job description

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