Principal Business Analyst

Role & responsibilities

Requirements Gathering:

Partner with stakeholders to gather, document, and prioritize comprehensive business requirements across functionality, data, user interface (UI/UX), and reporting needs. Ensure clarity and alignment of business objectives with project goals.

Process Improvement:

Evaluate and assess current platform capabilities, processes, and workflows to identify opportunities for streamlining, automation, and efficiency improvements. Develop and implement strategies for continuous improvement.

Reporting and Documentation:

Develop, maintain, and manage detailed documentation such as functional specifications, use cases, business process diagrams, and reporting templates. Ensure all documentation is accurate, up-to-date, and easily accessible to stakeholders.

Decision-Making and Strategic Planning:

Perform in-depth data analysis to support informed decision-making and strategic planning. Provide actionable insights and recommendations to senior management based on data findings.

User Experience (UX) Analysis:

Work closely with UX designers, business stakeholders, and platform users to analyze and enhance the user experience. Ensure that the platform is intuitive, user-friendly, and meets the needs of end-users.

Quality Assurance:

Participate in testing and quality assurance (QA) activities for new features, enhancements, and changes. Validate that all solutions meet the defined business requirements and quality standards. Monitor the effectiveness of implemented solutions and suggest further improvements.

Stakeholder Communication:

Serve as the primary point of contact for all project-related communication. Provide regular updates on project progress, findings, and recommendations to both technical and non-technical stakeholders. Facilitate meetings and ensure alignment across teams.

Technical Analysis:

Conduct thorough analyses of current platform performance, track key performance indicators (KPIs), and propose actionable improvement roadmaps. Work closely with technical teams to identify and resolve performance bottlenecks and scalability challenges.

Project Management Support:

Assist in project planning, task tracking, and resource coordination to ensure timely delivery of solutions. Work collaboratively with project managers and cross-functional teams to meet project milestones and deadlines.

Sounds Like You ?

Bachelor's degree in Business Administration, Information Technology, Engineering, or related field (Masters

degree a plus).

• 7+ years of experience in business analysis, process improvement, or platform management, with a focus on

both technical and functional requirements.

• Strong background in UX/UI design principles and experience working with UX teams.
• Proven experience in data analysis, reporting, and the use of analytics tools to drive business decisions.
• Excellent documentation skills, with experience creating functional specifications, business process diagrams,

and use cases.

• Solid understanding of project management principles and ability to work in an Agile or Scrum environment.
• Strong communication and presentation skills, with the ability to translate complex technical information to

non-technical stakeholders.

• Experience with quality assurance practices and testing methodologies.
• Strong problem-solving abilities, with a focus on process optimization and platform enhancements.
• Familiarity with business intelligence tools, CRM systems, and other enterprise software platforms.
• Experience in fintech/ banking domain is a plus.
• Familiarity with cloud technologies, automation tools, and data analytics platforms.
• Certification in Business Analysis (CBAP, CCBA) or Project Management (PMP, Agile) is a plus.