Upload Button Icon Add office photos
Premium Employer

i

This company page is being actively managed by FPS Innovation Labs Team. If you also belong to the team, you can get access from here

FPS Innovation Labs

Compare button icon Compare button icon Compare
filter salaries All Filters

2 FPS Innovation Labs Jobs

Customer Care Executive

1-4 years

₹ 2 - 4.5L/yr

Pune

30 vacancies

Customer Care Executive

FPS Innovation Labs

posted 21d ago

Job Description

Role & responsibilities

  • Professionally handle incoming customers' inquiries (via phone, chat & email).
  • Performs 50% voice and 50% non voice tasks.
  • Thoroughly and efficiently gather required customer information
  • Research remittance information and updated status of the transaction.
  • Review documents shared by customers to match with Internal information.
  • Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
  • Meet and exceed company and individual performance metrics.
  • Be a reliable and agile resource for customer service.

Soft Skills

  • Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.
  • Excellent multi tasking ability and research skills.
  • Good customer service orientation.
  • Ability to set expectations, deliver and mediate information in a positive way.
  • Good attention to details and meticulous attitude.
  • Good time management skills.
  • Critical thinking and decision-processing skills.
  • Ability to work in a routinary environment, strong self-discipline, work ethic and resilience.
  • Must be willing to work onsite (Amar Business Zone Swati Park, Veerbhadra Nagar, Baner, Pune, MaharashtraIndia).
  • Must be willing to work in a shifting schedule including weekends and holidays.

Technical Skills

  • Typing speed of at least 35 WPM.
  • Effective business writing skills.
  • Experience in using multiple web tools is a must.
  • Good internet and computer navigation skills.

Experience, Education, Age

  • Preferably with 1 year customer experience in BPO.
  • Customer service experience or call center experience in remittance companies and delivery service business industries is also a plus.
  • Multi channel and omni channel experience is also an advantage (voice and non voice experience).
  • Completed Senior High School or its equivalent (2nd year college).
  • College degree preferred but not required.
  • Legal age of employment; at least 18 years old.


Employment Type: Full Time, Permanent

Read full job description

What people at FPS Innovation Labs are saying

FPS Innovation Labs Benefits

Team Outings
Work From Home
Health Insurance
Free Transport
Child care
Gymnasium +6 more
View more benefits

Compare FPS Innovation Labs with

TCS

3.7
Compare

Infosys

3.6
Compare

Wipro

3.7
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

LTIMindtree

3.8
Compare

Mphasis

3.4
Compare

Persistent Systems

3.5
Compare

Hexaware Technologies

3.5
Compare

HCL Infosystems

3.9
Compare

JoulestoWatts Business Solutions

2.9
Compare

Accel Frontline

4.0
Compare

Pitney Bowes

3.8
Compare

Dahua Technology India Pvt.Ltd.

3.5
Compare

Apex CoVantage

3.1
Compare

DynPro

3.8
Compare

Puropale Creations & IT Solutions

4.9
Compare

Zones Corporate Solutions

3.1
Compare

Omprime Technology Private Limited

3.7
Compare

Flatworld Mortgage Processing

3.4
Compare

Similar Jobs for you

Customer Care Agent at Fps Innovation Labs

Pune

1-4 Yrs

₹ 4-4.25 LPA

Customer Care Executive at Teleperformance (TP)

Gurgaon / Gurugram

0-3 Yrs

₹ 1-3.5 LPA

Customer Care Executive at Indian Eagle

Hyderabad / Secunderabad

0-4 Yrs

₹ 2.5-4.75 LPA

Customer Care Executive at Indian Eagle

Hyderabad / Secunderabad

0-3 Yrs

₹ 2.5-4 LPA

Customer Care Executive at Teleperformance (TP)

Kota, Ajmer + 1

1-5 Yrs

₹ 1-3.5 LPA

Customer Care Executive at Teleperformance (TP)

Kharar, Jaipur

1-3 Yrs

₹ 2.75-3.25 LPA

Customer Care Executive at Teleperformance (TP)

Noida, Ghaziabad + 1

1-3 Yrs

₹ 2-2.75 LPA

Customer Care Executive at ADA TECH SOLUTIONS PRIVATE LIMITED

Pune

1-3 Yrs

₹ 2-3 LPA

Customer Care Executive at Teleperformance (TP)

Jaipur

0-3 Yrs

₹ 1.5-3 LPA

International Customer Care Executive at Beautiful Concepts

Guwahati

0-2 Yrs

₹ 1.75-3.75 LPA

FPS Innovation Labs Chennai Office Location

View all
Chennai, Tamil Nadu Office
Headquarter
FPS CHENNAI, INDIA Chennai, Smartworks, No. 26B, Jawaharlal Nehru Salai, Ekkaduthangal, Guindy Industrial Estate, Chennai, Tamil Nadu, 600032, India Chennai, Tamil Nadu
600031

Customer Care Executive

1-4 Yrs

₹ 2 - 4.5L/yr

Pune

21d ago·via naukri.com

Customer Care Agent

1-4 Yrs

₹ 4 - 4.25L/yr

Pune

1mon ago·via naukri.com

Recently Viewed

SALARIES

3M

JOBS

Kolors Healthcare

No Jobs

SALARIES

FPS Innovation Labs

No Salaries

LIST OF COMPANIES

FPS Innovation Labs

Overview

REVIEWS

FPS Innovation Labs

No Reviews

PHOTOS

Kolors Healthcare

No Photos

COMPANY BENEFITS

FPS Innovation Labs

No Benefits

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent