Operations Project Manager

• Leverage project management expertise from previous experience and the wider
• Work closely with Operations and Delivery Teams across Flutter Group
• Own end-to-end delivery of customer initiatives, leading each of the stages through early discovery, planning, build and land
• Work with Data, Product and Technology to ensure plans are complete, accurate, up to date and communicated
• Set up and govern well defined communication channels
• Manage issues and risks ensuring these are owned, managed and communicated appropriately
• Align the many contributing teams through strong dependency management
• Support your teams and colleagues, working within your network to help unblock impediments
• Work with Change Management team to ensure successful change implementation and embedmen

Experience:

• Understanding and demonstrable experience in the use of Project Management principals and methodologies
• Experience with Operations, IT, HR and acquisition projects would be beneficial
• Management of business structures, able to work in a highly functional environment of technical folk who each own their own area of expertise
• Specifically, you have a solid track record of delivering better customer experiences, whilst delivering major product and system improvements and supporting significant business growth.
• Previous experience of delivering projects
• You will have planning techniques experience, bringing together wide and diverse groups to produce accurate and achievable timelines which include key milestones and checkpoints
• An innovative, can-do attitude and willingness to go the extra mile

• Leadership skills and ability to influence teams & middle management with your knowledge and experience of delivery
• Self-motivated individual who is highly organized, driven and can work independently as well as part of a team
• Ability to build strong working relationships both internal and external to the OPS, throughout all levels of the organization
• Approachability, open mindedness and an ability to work well with people.
• Strong communication skills, be a clear, adaptable, and confident communicator being concise, both in written and in verbal communications
• Ability to work under pressure, meet deadlines and manage multiple activities at a time
  

• Recognized Project Management Certification is a plus (e.g. PMP, AgilePM, PRINCE2)
• Minimum 3 years experience in project management
• Expert level report and presentation producing skills
• Accurate and methodical with strong attention to detail
• Strong sense of accountability and prepared to take ownership of problems and issues to deliver a prompt, satisfactory outcome
• Working experience using tooling such as JIRA, Confluence, Miro, SharePoint and Slack, will be highly desirable
• Experience in a real-time (e.g.: Chat or IM) customer service operations and the e-gaming industry is a plus