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Senior Ocean Freight Operations Associate
Flexport
posted 2d ago
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Job Description
- Coordinate day-to-day shipment assignments through our Fulfillment Management Tool (FMT) and handling operations with internal and external stakeholders. Regular communication with local partners and carriers
- Manage our internal fulfillment management process on a daily basis to ensure we optimize our ocean allocations with our client demand.
- Learn to use our machine learning (AI) based systems which govern many of our fulfillment processes. Provide feedback to business, product and tech teams for future improvements.
- Maintain and improve databases involving our ocean allocation, sailing schedules, internal/external stakeholders and demand data sources.
- Execute pre-bookings, support/hypercare trial shipments and submit rollover list if necessary
- Conduct data analysis on utilization and forecasts vs allocation
- Manage and resolve exceptions and escalations through the operations process in a timely manner based on agreed SLA s
- Build and develop local carrier relationships including coverage of carrier meetings, performance metrics and market intelligence collection (extraloader plans, omissions and blank sailings)
- Work with the Ocean Procurement and Allocation Yield on allocation planning and escalation handling. Manage hard allocation and give feedback to Allocation Yield on requirements.
- Prepare forecasts and request soft allocation to match surplus demand in order to secure space for our clients
- Optimize through net revenue steering and deadfreight performance management
- Monitor performance CRD to ETD, SO to CRD and other relevant metrics
- Work on continuous process improvements
- Additional projects and duties as assigned
- BA/BS degree with 5-8 years of professional logistics, freight forwarding, supply chain, ocean carrier operations, projects or, programs experience (ocean freight knowledge is a plus)
- Excellent communication, interpersonal, organizational skills
- Hands-on, process oriented, structured thinking with strong problem solving capabilities
- Strategic vision and ground floor execution
- Ability to identify win-win commercial and operational opportunities
- Ability to create data-driven insights that inform decisions and process improvements
- Strong ability to build relationships globally, managing different stakeholders and influencing others
- Analytical skills and next-level attention to detail, while still maintaining a macro perspective
- Courage to challenge the status quo when logic and reason require it. See something brokenFix it
- A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
Employment Type: Full Time, Permanent
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