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Regional Service Executive - Delhi
7-8 years
Gurgaon / Gurugram
1 vacancy
Regional Service Executive - Delhi
Flex
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Daily Work Management of ASPs, and directing engineers and also addressing operational and technical issues, resolving performance bottlenecks, and achieving desired objectives
- ASP (Authorized Service Partner) Appointments and audits as per the defined process and report the facts and take CAPA. Daily review with ASPs, and the Flex team.
- Handling installations of scanners, printers, desktops, and Laptops and providing active troubleshooting support for all hardware, software, and network-related problems.
- To drive day to day operations of ASPs, governing the operations by doing Audits, both process and parts, capacity management of the engineers in line with the call volumes, driving operations for the state to attend daily, weekly operations review meetings
- Must have understanding of service network, able to identify and resolve ASPs
- Able to achieve KPIs as per SLAs
- Technical Degree / Diploma computer / electronics / communication engineering is must
- Minimum (7-8) years of experience of handling, managing and appointing Service Partner across South India region.
- Should have experience in handling multiple service outlets
- Ensuring ASP (Authorized Service Partner) training and enhance their technical skill level
- Providing technical training to regional ASP
- Demonstrating new product to ASP
- Technical Audit
- Health Insurance
- Paid Time off
Employment Type: Full Time, Permanent
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What people at Flex are saying
Rating based on 2 Regional Service Executive
reviews
Anonymous · Project & Program Management
in Kolkata
A stable employee centric company. Leaning opportunities are high and management is supportive too.
- Salary - Excellent
Being working here for last 5 years I haven't found anything to dislike.
Regional Service Executive salary at Flex
What Flex employees are saying about work life
Flex Benefits
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