Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Flex Team. If you also belong to the team, you can get access from here

Flex Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

136 Flex Jobs

Senior Engineer - Material Planning

9-12 years

₹ 8.3 - 10L/yr (AmbitionBox estimate)

tooltip
This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Senior Engineer - Material Planning

Flex

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

  • Communicate internally (Customer Service, Technical Support, Renewal Sales, Sales, Hardware Manufacturing, Order Services) and externally (end user, and partner) to verify RMA details when there are escalations or issues concerning requests for Return Material Authorizations (RMAs).
  • Evaluate and resolve issues where there is a mismatch between Citrix and the Customer regarding the replacement service program the customer has purchased.
  • Evaluate, research, and update maintenance/warranty contract records in the appropriate system, SalesForce, CADS, SAP) to validate customer is entitled to an RMA replacement and deny warranty RMA replacements as required.
  • Create warranty sales order for replacement unit in ERP system (SAP) and ensure it releases, ships and delivers to the customer in a timely manner. Communicate and facilitate the resolution of all warranty RMA shipping exception issues globally.
  • Manage RMA scenarios/escalations on accounts or programs that require special handling (Gold Plus, Customer Exception RMAs due to previous quality issues, etc.)
  • Create a return staging order in ERP system (SAP) to receive defective equipment and provide return instructions to the end user, Manage exceptions to the return policy as required based on customer location or special circumstances and ensures reminders and invoices are adjusted as required.
The experience we re looking to add to our team:
  • Strong verbal and written communication skills to be able to quickly articulate and resolve issues with internal and external customers at all levels
  • Strong customer service and follow-up skills
  • Well organized and detail oriented
  • Systems savvy. Experience with ERM and CRM systems is a plus
  • Solid knowledge of Microsoft Outlook
  • Sense of urgency
  • Must be able to quickly prioritize and work under extremely close deadlines and time constraints
  • Flexibility in time shifts

Employment Type: Full Time, Permanent

Read full job description

Flex Interview Questions & Tips

Prepare for Flex Senior Engineer roles with real interview advice

Top Flex Senior Engineer Interview Questions

Q1. What is supply chain management ?
Q2. Remove Vowels from a Given String Given a string STR of length N , your task is to remove all the vowels present in that string and return ... read more
Q3. What methodology you use to find root cause of an issue?
View all 113 questions

What people at Flex are saying

3.6
 Rating based on 18 Senior Engineer reviews

Likes

Its an extremely employee centric organization with top notch management and in house operations.

  • Salary - Excellent
  • +6 more
Dislikes

Hybrid working model can be moved to a permanent WFH

Read 18 Senior Engineer reviews

Senior Engineer salary at Flex

reported by 131 employees with 7-19 years exp.
Lock Unlock
₹5 L/yr - ₹13.2 L/yr
9% more than the average Senior Engineer Salary in India
View more details

What Flex employees are saying about work life

based on 2.4k employees
54%
72%
64%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Flex Benefits

Health Insurance
Team Outings
Soft Skill Training
Free Transport
Job Training
Cafeteria +6 more
View more benefits

Compare Flex with

Bharat Forge

3.9
Compare

Mahindra & Mahindra

4.1
Compare

Tata Motors

4.2
Compare

TVS Motor

4.0
Compare

Hero MotoCorp

4.1
Compare

Ashok Leyland

4.1
Compare

Maruti Suzuki

4.2
Compare

Bajaj Auto

3.9
Compare

Eicher Motors

4.1
Compare

Force Motors

3.6
Compare

Bharat Electronics

4.2
Compare

Foxconn

3.9
Compare

Bharat FIH

4.0
Compare

Dixon Technologies

4.0
Compare

ECIL

4.2
Compare

TE Connectivity

4.1
Compare

Wistron

3.9
Compare

Secure Meters

4.1
Compare

Navitasys India

4.2
Compare

Vertiv

4.0
Compare

Similar Jobs for you

Warehouse Manager at Dynamic Trade Solutions

Tarn Taran, Amritsar

6-10 Yrs

₹ 4-6 LPA

Assistant Manager at Schindler India Pvt Ltd.

Pune

7-10 Yrs

₹ 9-12 LPA

Purchaser at Hitachi Energy

Savli

5-8 Yrs

₹ 6-9 LPA

Tableau Developer at Flextronics Technologies(I) Pvt Ltd

Chennai

6-8 Yrs

₹ 9-11 LPA

Planning Coordinator at ACG

Mumbai

3-8 Yrs

₹ 6-8 LPA

Purchase Manager at Mantras2Success Consultants

Ahmedabad

5-10 Yrs

₹ 4.5-6 LPA

Planning Executive at JAY JAY MILLS

Tiruppur

4-9 Yrs

₹ 7-12 LPA

Senior Manager Supply Chain at Schneider Electric India Pvt. Ltd.

Vadodara

7-9 Yrs

₹ 9-11 LPA

Logistics Manager at Biofuelcircle

Pune

8-10 Yrs

₹ 4.5-8 LPA

Procurement at DSM-Firmenich

Mumbai

5-8 Yrs

₹ 8-12 LPA

Senior Engineer - Material Planning

9-12 Yrs

Bangalore / Bengaluru

1mon ago·via naukri.com

Software Validation Engineer-1

2-5 Yrs

Remote

9hr ago·via naukri.com

Software Validation Engineer / CSV - IT

3-8 Yrs

Remote

9hr ago·via naukri.com

Analyst - Procurement

0-2 Yrs

Coimbatore

9hr ago·via naukri.com

Analyst - GBS - Procurement

0-1 Yrs

Chennai

9hr ago·via naukri.com

Site HRBP

5-7 Yrs

Coimbatore

9hr ago·via naukri.com

Specialist - Quality

5-7 Yrs

Chennai

9hr ago·via naukri.com

Junior Financial Analyst - Cost Accounting Solutions

0-2 Yrs

Chennai

9hr ago·via naukri.com

Senior Analyst - Procurement

2-5 Yrs

Coimbatore

9hr ago·via naukri.com

Project Specialist - IT

5-7 Yrs

Chennai

9hr ago·via naukri.com

Recently Viewed

DESIGNATION

DESIGNATION

JOBS

Sika

No Jobs

REVIEWS

Flex

No Reviews

SALARIES

Flex

SALARIES

Flex

JOBS

Browse jobs

Discover jobs you love

REVIEWS

Tata Elxsi

No Reviews

REVIEWS

Tata Elxsi

No Reviews

REVIEWS

Flex

No Reviews

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent