Technical Lead

Core Responsibilities

• Technology Strategy & Vision
• Define and lead the technical vision and strategy in alignment with the companys mission, vision, and growth objectives​​ as defined by the CEO and C-team.
• Stay ahead of emerging trends and innovations in AI, healthcare software, and automation to ensure technology remains industry-leading​​.
• Team Leadership
• Build, mentor, and lead a high-performing front-end and back-end development team along with the support team, fostering a culture of collaboration, accountability, and innovation​​.
• Establish best practices for software development, QA, and product delivery across all projects​.
• Product Development
• Drive the design, development, and deployment of scalable, reliable, and user-friendly software solutions.
• Ensure seamless integration of AI and automation features, as well as interoperability with EMR systems​​.
• Operational Efficiency
• Oversee the technology infrastructure to ensure optimal performance, scalability, and security.
• Identify inefficiencies in processes and implement technology solutions to optimize operations​​.
• Innovation & Intellectual Property
• Develop proprietary technology solutions that differentiate us from competitors.
• Protect intellectual property and maintain strict security protocols​​.
• Cross-Functional Collaboration
• Work closely with other departments, including marketing and client success, to ensure technology supports broader business objectives​.
• Act as a bridge between technical teams and executive leadership​.

Key Performance Indicators (KPIs)

1. Technology Roadmap Delivery: Complete 95% of planned projects on time and within scope.
2. System Uptime: Maintain 99.9% uptime across all products and services.
3. Innovation Impact: Roll out at least two significant AI-driven features per quarter.
4. Team Development: Achieve a 90% team satisfaction score in performance reviews for the full team (front-end, back-end, and support).
5. Cost Optimization: Reduce tech infrastructure costs by at least 15% annually through innovative solutions.
6. User Satisfaction: Maintain a Net Promoter Score (NPS) of 85 or higher for software solutions.
7. Onboarding: clients within the first 30 days of completing onboarding.
8. NPS: Achieve and maintain a positive NPS from 50% of accounts
9. Churn Rate: Maintain monthly churn rate below 4% (currently 6%)
10. Renewal Rate: Achieve a client renewal rate of 85% or higher annually.
11. Upsell Conversion Rate: Drive an upsell conversion rate of 20% or higher among existing clients.
12. Response Time: Manage an average response time to support requests of under 24 hours.

Required Hard Skills

• Experience & Track Record:
• A minimum of 6-8 years of experience as a full-time CTO or in equivalent technology leadership roles with a proven track record of successful technology strategy execution and team leadership.
• Demonstrable experience in scaling technology for fast-growing companies and delivering transformative solutions​​.
• Technical Expertise:
• Advanced proficiency in AI, machine learning, and automation technologies.
• Experience with cloud platforms (specifically Big Query, Firebase, and Google Cloud) and SaaS architectures.
• Proficiency in programming languages specifically Javascript and Node.JS along with frameworks like React and Angular.
• Proven experience building a niche-based CRM (Customer Relationship Management)
• Strong understanding of healthcare software, including EMR (Electronic Medical Records) integrations and patient management systems​​.
• Experience developing front-end and back-end onto white-labeled Go High Level would be favored
• System Design & Security:
• Proven ability to design scalable, secure, and user-friendly software solutions.
• Expertise in cybersecurity best practices to protect sensitive data, especially HIPAA-compliant and PHI (Personal Health information)​.
• Strategic Planning:
• Demonstrated ability to create and execute technology roadmaps in alignment with business objectives​​.

Required Soft Skills

• Leadership:
• Strong ability to inspire and lead diverse technical teams while fostering a collaborative culture​​ while meeting or exceeding deadlines and company, team, and individual KPIs.
• Problem-Solving:
• Adept at identifying technical challenges and providing innovative, scalable solutions​​ with the ability to lead and train to the team through timely execution.
• Communication:
• Exceptional ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders​​ and the ability to keep constant communication with the senior leadership team at Ad Vital.
• Adaptability:
• Agile mindset to quickly adapt to industry trends and evolving business needs with a deep understanding of self-accountability, ownership, and driving results​​.

Core Values and Behaviors

1. Brand Integrity: Uphold a world-class brand in fast, accurate decision-making and ensure all deadlines are upheld or exceeded to create a five-star experience for all clients and team.
2. Resourceful Mind: Constantly challenge the status quo and push boundaries to deliver transformative solutions while seeking out research solutions and innovative methods to solve problems​​.
3. Radical Accountability: Take 100% ownership of all outcomes for self and team, ensuring team and personal deliverables are met with excellence​ or an opportunity to seek feedback to learn from mistakes.
4. Simple Scales: Support teams and clients in achieving their goals through technology that creates leverage and systems with processes that drive simplicity and remove complexity.
5. Self-driven Team: Foster a highly driven collaborative environment to achieve shared and individual success​​ that intersects quality with speed to aim towards our mission while working towards our grand vision.

Work Environment, Culture and Perks

• A fast-paced, innovative remote work environment that values accountability, collaboration, and creativity
• Opportunities to drive industry-changing innovation and make a measurable impact on healthcare practices​​
• Help lead a growth-oriented team of A-Players driven by our Core Values, meaning Mission and Huge Vision
• Opportunities to collaborate with other A-player team members on exciting projects that are intellectually stimulating while being fun
• Growth of hard and soft skills through access to our trainings and paid trainings
• Learning and building under an innovative, visionary, and product-focused CEO