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Premium Employer

FIS

Compare

3.9

based on 5.5k Reviews

205 FIS Jobs

Financial Services Account Associate II -Voice process

FIS Global Business Solutions India Pvt. Ltd.

3.9

based on 5.5k Reviews

0-6 years

Pune

1 vacancy

Financial Services Account Associate II -Voice process

FIS

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Operations Recruitment Voice Process Financial Services

+ 2 more

Job Description

Job Description

Financial Services Account Associate 2 -Voice (Transfer agency)

About Team : Call back or Voice process

The Transfer Agency is a division responsible for Transaction Operations, Processing and associated functions of mutual funds for various clients.

At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping.

Job Eligibility

Excellent communication and interpersonal skills
This position is for those who are currently working.
Excellent knowledge of Customer Services; Global mindset (Desirable)
Ready to work in night shifts (5 days in a week)
Temporary work from home. Flexible to work in office environment post operations begin in office.

What you will be doing :

Verifying and inputting customer requests to ensure information is correct and in good order, and takes appropriate action.
Performing quality control activities to ensure quality standards are met.
Producing template email or written correspondence to customers, when appropriate
Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
Adhering to all fund/company policies and regulatory controls/requirement
Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
Guiding/mentoring peers on less complex processes
Excellent customer service skills that build high levels of customer satisfaction
Strong phone, verbal and written communication skills, along with active listening
Customer focus and adaptability to different personality types
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment

Competencies :

A good team player

Experience of working with global/other teams

Detail oriented and regard for timeliness

High regard for deadlines and deliverables

Owning the work assigned to ensure it completeness without compromising timeliness or accuracy.

What we offer you

A fantastic range of benefits including medical, dental, vision, and Great workspaces with dedicated and motivated colleagues A broad range of professional education and personal development possibilities - FIS is your final career step! A variety of career development tools, resources and opportunities A work environment built on collaboration, flexibility, and respect

Employment Type: Full Time, Permanent

Read full job description

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