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Premium Employer

FIS

Compare

3.9

based on 5.5k Reviews

198 FIS Jobs

Senior Analyst - Product Support

FIS Global Business Solutions India Pvt. Ltd.

3.9

based on 5.5k Reviews

5-9 years

Pune

1 vacancy

Senior Analyst - Product Support

FIS

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Finance Cloud Computing Operations Recruitment Linux Administration

+ 4 more

Job Description

Principal Support Representative - Trax (FIS Payment Hub)

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we d like to ask you: Are you FIS?

About the role: .

Provide support and troubleshoot issues related to Trax (FIS Payment Hub)
Continuous interaction with clients located globally across the APJ, EMEA, and US regions

At FIS we are looking for a Product Support Representative to join the FIS Enterprise Treasury Client Experience team. The successful candidate will provide treasury and payments support to our client base.

What you will be doing:

The role will involve daily communication with staff from leading banks and corporates to which FIS provides financial software solutions. You will be providing real-time assistance for business-critical products, to trouble shoot or produce an in-depth analysis of reported problems. Strong analytical skills are required to resolve issues of a technical and functional nature.

What you will need:

Knowledge / Experience

Knowledge and understanding of financial operational and business processes.
Experience in a Client Services Treasury or Payments role supporting clients on financial applications
Experience working in Banking or Financial Institutions.

Skills

Excellent interpersonal and communication skills.
Good problem-solving skills and mindset
Good debugging skills
Flexible with rotating shifts covering 24x7
Basic Knowledge/experience working with Microsoft Windows Operating system and/or Linux
Good knowledge on Cloud (AWS/Azure)
Basic knowledge about product support role
Ability to build, maintain strong client relationships.
Able to take the initiative and work independently or in a team.

Qualifications

Bachelor s degree in Computer Science and/or MBA Finance with technical experience

Competencies

Fluent in English
Attention to detail - track record of authoring high quality documentation.
Self-starter but team mindset - work autonomously and as part of a global team
Strong communicator - ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion

What we offer you:
At FIS, you can learn, grow and make an impact in your career.