Customer Support Executive

POSITION INFORMATION

SUMMARY: The position serves customer accounts by providing product and service information; resolving product and service problems and providing general support to the company's house accounts. Lays the foundation to directly manage individual customer accounts.

ESSENTIAL FUNCTIONS, DUTIES, & RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, answering inbound calls from customers
• Actively listening to their inquiries and concerns and resolve customer complaints and issues in a professional manner
• Providing information about products or services and guidance
• Document and update customer records based on interactions
• Follow up with customers to ensure their issues are resolved
• Collaborate with the team to improve customer service procedures
• Identify and escalate complex issues to the appropriate department
• Maintain a positive and empathetic attitude toward customers
• Stay updated on product knowledge and company policies
• Ensuring customer satisfaction by delivering prompt and professional support

POSITION TYPE/REQUIRED HOURS OF WORK:

• Full-time
• Office Time 7:00 PM to 4:00 AM IST

QUALIFICATIONS:

• Proven experience as a customer service representative or similar role
• Excellent communication and interpersonal skills
• Ability to handle stressful situations and diffuse upset customers
• Proficient in using customer service software and CRM tools
• Strong problem-solving skills, Critical thinking, making decision independently
• Ability to multitask and manage time effectively
• Attention to detail and accuracy
• Ability to work night shifts
• Basics knowledge of Logistics, and invoicing.
• Basics knowledge in retail business, Barcode or printing business is a plus.

SALARY:

As per industry standards

Location :

Perungudi, Chennai