Virtual Relationship Manager in Leading Bank For Thane Location

Job Description: -

• Serve our most affluent customers & drive growth by ensuring excellent engagement & customer service.
• Act as the primary point of contact and be responsible for initiating, building & maintaining deep relationships with these customers to address all their banking needs, products and servicing requirements.
• Fully own the book, growth and customer service KPIs for mapped portfolio
• Collaborate with product specialists and subject matter experts to provide tailored solutions that align with customers' specific requirements.
• Work with internal teams to drive on-ground innovation and bank's strategic initiatives.
• Demonstrate a solution-oriented mindset, ensuring seamless onboarding onto Mobile/Net Banking platforms, facilitating Bill Pay services, promoting SIP, Insurance, and Investment solutions, as well as facilitating Retail, SME Loans and other pertinent banking programs.
• Enforce strict adherence to the bank's policies and regulatory compliance measures.
• Provide assistance during audits, ensuring conformity to internal and external regulations and guidelines.