Field Service Engineer

Roles & Responsibilities

• Working hours : 24*7
• Week off depends upon roster/No Fixed Saturday/Sunday & Holiday off.
• Need to visit multiple stores in all areas.
• Having personal vehicle ( bike) is mandatory
• Working on National Holidays against which you shall be eligible for double pay.
• PH will be working against which comp off will be provided
• Provide outside support to Reliance Retail Outlets for all IT calls ( Must have Knowledge on PC, Printers & Basic Knowledge of networking , Networking equipments
• Coordinate with Regional Coordinator for tasks and activities to be performed.
• Will perform Periodic Preventive Maintenance activities
• Get signoffs for activities performed from Store Manager, State IT team and send a report to Retail Helpdesk
• Coordinate with Retail Helpdesk for ticket status and call closure
• Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required
• Coordinate with MSL logistics for spares availability
• Perform initial physical inventory verification and asset tagging and submit a report
• Carry out IMAC activity
• Will perform Rollout activity
• 50%-70% travelling will be there to cater services.
• Experience in to Hardware & networking.
• Perform Preventive MaintenanceRole & responsibilities

Preferred candidate profile

Perks and benefits