Servicenow Engineer

FCM is one of the worlds largest travel management companies and a trusted partner for national and multinational companies. With a 24/7 reach in 97 countries, FCM's flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalized business travel experience. As part of the ASX-listed Flight Centre Travel Group (FCTG), FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions and provides specialist services via FCM Consulting and

Purpose: The Assistant Team Leader (ATL) role is responsible for driving the delivery of the Continuous Improvement Pipeline for the India-based team. This role involves supporting the Technical Lead to ensure all engineers adhere to Agile software delivery methodologies and Standard Operating Procedures (SOPs) to deliver quality, on-time code. The ATL is also responsible for the mentorship of all India-based engineering resources.

Key Accountabilities:

• Advocate and support Agile methodologies across the team.
• Coach and guide team members to develop their skills and align with Agile best practices.
• Promote best practices to ensure the delivery of quality work.
• Identify and remove any impediments hindering team performance and optimize output.
• Lead the transition and transformation of teams towards Agile principles and values.
• Ensure on-time delivery of fortnightly iterations while maintaining a high standard of quality.
• Actively explore improvements in team processes to optimize the delivery of quality code.

Leadership & Team Development:

• Manage day-to-day operations of the team, including capacity and availability planning.
• Provide one-on-one coaching sessions and mentoring to support team members in realizing their potential.
• Collaborate with Business Analysts (BA) and Quality Assurance (QA) resources to align development efforts.
• Assist with recruitment activities to build a high-performing team.

Job Requirements:

Education:

• Degree in IT, Business, or Commerce - Desirable
• ServiceNow CAD & CSA - Essential

Industry Experience:

• IT experience Essential
• Travel industry experience Desirable

Experience:

• A minimum of 7 years of experience in a technical development role related to ServiceNow.