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Farmkey

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1 Farmkey Job

Customer Care Executive

Farmkey

0-2 years

Jaipur

1 vacancy

Customer Care Executive

Farmkey

posted 9mon ago

Job Role Insights

Key skills for the job

Customer Service Customer Handling Quality Assurance Customer Support Operations Customer Care

+ 5 more

Job Description

Farmkey is looking for Customer Care Executive to join our dynamic team and embark on a rewarding career journey.
  1. Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
  2. Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
  3. Curating streamlined email and social media communication mediums for offers, updates and much more
  4. Dealing with customer issues and churning out an easy-to-follow solution
  5. Managing payment and delivery of customer orders
  6. Helping customers choose the right product for their requirements and budget
  7. Handling customer concerns and complaints in a timely manner
  8. Informing customers of upcoming promotions or deals
  9. Establishing a positive rapport with all clients and customers in person or via phone
  10. Forming reports based on customer satisfaction statistics and helping their team to develop new skills
  11. Fixing appointments based on the availability of customers and clients
  12. Interacting with customers to ensure they have a desirable and shareable experience

Employment Type: Full Time, Permanent

Read full job description

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