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Soft Services Management: Oversee the delivery and quality of soft services including housekeeping, janitorial services, pest control, landscaping, and waste management.
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Vendor Coordination: Manage relationships with soft service vendors and contractors, ensuring service levels meet company standards and contractual obligations.
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Service Quality Assurance: Conduct regular inspections and audits to ensure the highest standards of cleanliness and maintenance are maintained throughout the facility.
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Budget Management: Assist in developing and managing the budget for soft services, tracking expenses, and identifying cost-saving opportunities.
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Compliance: Ensure that all soft services comply with relevant health, safety, and environmental regulations and company policies.
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Operational Efficiency: Implement best practices and process improvements to enhance the efficiency and effectiveness of soft service operations.
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Team Leadership: Supervise and mentor a team of soft services staff, including hiring, training, and performance management.
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Customer Service: Address and resolve any facility-related issues or complaints from employees or tenants in a timely and professional manner.
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Reporting: Prepare and present regular reports on service performance, issues, and resolutions to senior management.
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Emergency Response: Manage and coordinate soft services response to emergencies or special events, ensuring minimal disruption to facility operations.
What We re Looking For:
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Education: Bachelor s degree in Facilities Management, Business Administration, Hospitality Management, or a related field.
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Experience: 8-10 years of experience in facilities management with a focus on soft services, including supervisory or managerial roles.
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Skills:
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In-depth knowledge of soft services operations and best practices.
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Strong leadership and team management skills.
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Excellent communication and interpersonal abilities.
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Proficiency in facilities management software and Microsoft Office Suite.
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Effective problem-solving skills and attention to detail.
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Ability to manage budgets and vendor relationships.
Employment Type: Full Time, Permanent
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