Desktop Engineer (Male Candidates Only)

Roles and responsibilities:

• Resolve laptop and desktop hardware and software issues
• Take user backup, and help with windows installation, antivirus installation, email configuration and maintain email data
• Support user to resolve hardware and software issues, Printer configuration Network/Local
• Installing, configuring, and working on operating systems of Linux Windows 2012, Windows 2013, Windows 2016, Windows 10, Ubuntu16, Ubuntu17, Ubuntu18, CentOS
• Configuring mails pop3 / IMAP account in Outlook, troubleshooting Outlook problems, and maintaining PST.
• Application installation, troubleshoot and maintenance
• Takes and update the inventory sheet of System, Server, Switch, Printer, Laptop, Spare system, User inventory, Office Layout etc.
• Proactive monitoring of systems and infrastructure health and responding to alerts to provide high availability and performance of IT infrastructure
• Handling incidents and carrying out RCAs.

Candidate Requirement:

• B.E/B.Sc/BCS with 1+ years of experience
• Basic knowledge of active directories server, tally server and CCTV system
• Ready to work 24 / 7 support and client interaction technologies related issues.

Technical Skills:

• Operating Systems: Extensive knowledge of operating systems like Windows, macOS and Linux distributions
• Hardware: Understanding of computer components, mobile devices, printers, networks, all type of server hardware realted troubleshooting e.g. server HDD replacement, RAID configuration etc..
• Software: Familiarity with productivity software, collaboration tools, security programs, etc.
• Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
• Networking Concepts: Solid grasp of how LANs, WANs, Wi-Fi, VPNs etc. function