Service Advisor

• Customer service: Greeting customers, answering questions, and handling complaints
• Vehicle assessment: Evaluating vehicles for service needs, including collision impact
• Cost estimates: Providing detailed cost estimates for repairs and maintenance
• Appointment scheduling: Booking appointments and drop-offs to optimize workshop capacity
• Communication: Relaying customer concerns to technicians and keeping customers informed about their vehicle's status
• Quality assurance: Ensuring that work is completed on time and meets quality standards
• Maintenance advice: Advising customers on proper car maintenance and how to take care of their vehicles
• Technical documents: Understanding all technical documents related to the car
• Spare parts: Coordinating with manufacturers and other sources for spare parts
• Payment processing: Processing customer payments Role & responsibilities

Preferred candidate profile

Perks and benefits