Change And Release Manager

Summary

The Cloud Operations Deployment Manager is responsible for coordinating Everestek Cloud deployments for our customers and all aspects of operations management of the Everestek Cloud for their pre-production and production environments. This role requires a blend of project management, technical understanding, organization skills, and good communication to ensure that the customers deployment goals are met within the established timelines.

The CODM partners with various Everestek teams like deployment engineers, support engineers, product management and engineering, as well as our customers teams to provide the customer with an excellent experience.

This role generally works a standard business week, but occasional weekend work and / or on-call rotations may be required. A flexible schedule is required as most releases occur outside of regular business hours.

Responsibilities (Other duties may be assigned.)

• Manage Production Deployments
• Responsible for the overall success of named customer deployments as single point of contact during the deployment period
• Build and maintain well established relationships with key customer stakeholders
• Establish success criteria, metrics, milestones, and timelines for deployment projects and ensure projects remain on track and on time
• Manage Customers to ensure all teams are aligned and deliverables are met.
• Maintain project tracking and customer issue documentation within appropriate systems and databases
• Release Management including Change Management
• Continuous improvement of Release Standards and Processes
• Oversee and ensure efficient allocation of resources by ensuring projects stay within budget while maintaining quality standards and implementing cost saving measures where appropriate

Education and/or Experience

• A college degree or equivalent work experience
• 2+ years of relevant work experience in Change and Release management
• Prior experience in cloud, networking, security products and enterprise network infrastructure a plus

Knowledge, Skills and Abilities

• A strong decision making and prioritization skillset, with ability to operate effectively under pressure in dealing with multiple customers
• Problem solving and analytical skills, capable of identifying roadblocks and developing effective solutions
• Strong verbal and written communication skills
• Ability to work on multiple projects simultaneously
• Excellent interpersonal skills, capable of building relationships with colleagues, customers and stakeholders
• Collaborate with internal and Customer teams to ensure an excellent customer experience
• Work well in a distributed, fast paced and dynamic team environment.
• Ability to present to a large audience and facilitate calls of that size
• Strong project management and organizational skills
• Knowledge of AWS: CloudFormation, EC2, S3, EMR, ECS, ECR, CodeDeploy, Autoscale, Cloudwatch
• Actively and attentively engage in conversations to fully understand others perspectives and needs

Technical Skills

• AWS Cloud Practitioner certification preferred
• Strong knowledge of specific technologies is ideal:
• Databases: DB2, Oracle, SQL Server
• Atlassian Products: Confluence, Jira

Language Skills

• Ability to speak the English language proficiently, both verbally and in writing

Travel Requirements

• This position may require up to 10% travel based on business need