About The Role :
Deliver highly effective quality assurance processes and performance metrics to ensure quality related to marketing campaign processes and sales support activities Provide support in executing initiatives of operational excellence in the form of reporting and process improvements. Ensure that all compliances, both regulatory and corporate, are followed precisely by delivery team Conduce audits and ensure audit findings are addressed by service delivery manager and leadership Integrate Quality Management System to the standard operating procedures to ensure continuous monitoring and course correction Assist in developing corrective action plans post internal or external audit Work with leadership assure adequate corrective actions are implemented. Standardize tracking and trending of deviations and corrective actions among different service delivery sites so there is consistency and high- level metrics for each Assist in the drafting of SOPs and other documents for use in day-to-day operations Participate in internal team meetings and stay updated on the requests from clients Understand the cross functional capabilities and suggest new ideas that improvise the existing processes Play an instrumental role in participating in review of standards, procedures, tools, and process Implement quality assurance standards and provide accurate feedback On-board new and retrain existing users in the marketing campaigns and MDF processes Analyse the requirements and identify the needs of test plan/cases/user scenarios based on the functionality and requirement
Primary Skill
Working experience in QA Function Capable of quick learning and delivering quality solutions as an individual and as part of the team Excellent communication skills, both written and verbal Strong computer skills and knowledge of QA applications Strong analytical and problem-solving skills Meticulous attention to detail Strong lean six sigma and process excellence skills; green belt or black belt qualification would be advantageous 5 plus years of experience in using the Microsoft Office suite with good Excel and PowerPoint skills
Secondary Skill
Active Listening
Adaptability
Agile (Software Development Framework)
Appium
Attentiveness
Automation Testing Management
Critical Thinking
Defect Management
Giving Feedback
Learning Mindset
Problem Solving
Selenium
Stakeholder Management
Teamwork
Test Analysis
Test Data Management
Test Design
Test Environment Management
Test Estimation
Test Management
Test Planning
Test Strategy
Time Management
UFT (Unified Functional Testing)
Verbal Communication
Written Communication Employment Type: Full Time, Permanent
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