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Quality Manager I 9 To 11 Years I Kolkata

9-11 years

Kolkata

Quality Manager I 9 To 11 Years I Kolkata

Capgemini

posted 29d ago

Job Description


 About The Role : 
  • Deliver highly effective quality assurance processes and performance metrics to ensure quality related to marketing campaign processes and sales support activities
  • Provide support in executing initiatives of operational excellence in the form of reporting and process improvements.
  • Ensure that all compliances, both regulatory and corporate, are followed precisely by delivery team
  • Conduce audits and ensure audit findings are addressed by service delivery manager and leadership
  • Integrate Quality Management System to the standard operating procedures to ensure continuous monitoring and course correction
  • Assist in developing corrective action plans post internal or external audit
  • Work with leadership assure adequate corrective actions are implemented. Standardize tracking and trending of deviations and corrective actions among different service delivery sites so there is consistency and high- level metrics for each
  • Assist in the drafting of SOPs and other documents for use in day-to-day operations
  • Participate in internal team meetings and stay updated on the requests from clients
  • Understand the cross functional capabilities and suggest new ideas that improvise the existing processes
  • Play an instrumental role in participating in review of standards, procedures, tools, and process
  • Implement quality assurance standards and provide accurate feedback
  • On-board new and retrain existing users in the marketing campaigns and MDF processes
  • Analyse the requirements and identify the needs of test plan/cases/user scenarios based on the functionality and requirement


  •  

    Primary Skill 
  • Working experience in QA Function
  • Capable of quick learning and delivering quality solutions as an individual and as part of the team
  • Excellent communication skills, both written and verbal
  • Strong computer skills and knowledge of QA applications
  • Strong analytical and problem-solving skills
  • Meticulous attention to detail
  • Strong lean six sigma and process excellence skills; green belt or black belt qualification would be advantageous
  • 5 plus years of experience in using the Microsoft Office suite with good Excel and PowerPoint skills


  •  Secondary Skill 

    Active Listening
    Adaptability
    Agile (Software Development Framework)
    Appium
    Attentiveness
    Automation Testing Management
    Critical Thinking
    Defect Management
    Giving Feedback
    Learning Mindset
    Problem Solving
    Selenium
    Stakeholder Management
    Teamwork
    Test Analysis
    Test Data Management
    Test Design
    Test Environment Management
    Test Estimation
    Test Management
    Test Planning
    Test Strategy
    Time Management
    UFT (Unified Functional Testing)
    Verbal Communication
    Written Communication

    Employment Type: Full Time, Permanent

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    What people at Capgemini are saying

    3.4
     Rating based on 8 Quality Manager reviews

    Likes

    NA as in last 2 years just done my work and not received

    Dislikes

    No promotion or hike in 1st year even if you have good rating then also they don’t give anything

    • Salary - Poor
    • +3 more
    Read 8 Quality Manager reviews

    Quality Manager salary at Capgemini

    reported by 56 employees with 7-18 years exp.
    Lock Unlock
    ₹8 L/yr - ₹21.4 L/yr
    24% more than the average Quality Manager Salary in India
    View more details

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