IT System Administrator

Position: IT System Administrator (Night Shift)

• Location: Gurugram, India
• Education Degree: Minimum BS/BE degree in area of CS, EE and related fields.
• Language skills: Good communications skills in English (both written and spoken)

Job Description:

IT Administrators work scope includes:

• Maintain laptop, printers, switches, routers, networking and associated IT equipment in local/remote offices.
• Maintain ITIL-based service desktop for incidents, service tickets, changes, issues etc.
• Support international colleagues on computer (Windows and Mac)/server issues and application issues.
• Daily administration and maintenance of application servers, domain controllers, database, network, virtualization and associated IT infrastructure.
• Monitor, review and analyze logs/reports of system performance, network performance, data transfer history.
• Prepare system upgrade plan, information security enhancement plan, etc.
• Coordinate with vendors for equipment/software/service purchasing, troubleshooting and maintenance.
• Maintain and evolve all IT related documents.
• Develop reports for IT systems with IT infrastructure involved.
• Promote innovative IT technology solution to support business process efficiency.

Qualifications/Requirements:

• 3-5 years working experience as system administrator and IT support in multi-national organizations.
• Excellent communication skills in English. Can handle daily English communication with foreign colleagues and vendors through mail and phone calls
• Solid technical writing, presentation skills
• Ability to Work on US Eastern time and flexible on work timing
• Responsive and proactive on IT requests
• Hands-on experience in cloud computing (AWS/Azure), Microsoft 365, Windows/Linux Server administration such as AD, Group Policy, etc.
• Familiar with on-prem IT infrastructure including firewall, VPN/ZTNA, virtualization, storage, etc.
• Experience in network/system monitoring, log mgmt., patch mgmt. and troubleshooting complex enterprise level issues and outages, etc.
• Knowledge of ITIL based process and management, information security, IT compliance frameworks and best practices
• Experience in implementing Information Security related tools/solutions, including MFA, MDM, DLP, EDR, encryption, etc. is a plus
• Self-motivated, quick leaner, open-minded on IT related knowledge and willing to adapt changes, strong sense of urgency and problem-solving skills
• Experience in ISO 27001 ISMS implementation is a plus
• ITIL Foundation certificate, CCNA/MCSE engineers are preferred