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Engaged Employer

Equiniti

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3.7

based on 356 Reviews

Video summary

103 Equiniti Jobs

Operations Manager

Equiniti India

3.7

based on 356 Reviews

14-18 years

Bangalore / Bengaluru

1 vacancy

Operations Manager

Equiniti

posted 2mon ago

Job Role Insights

Fixed timing

Key skills for the job

BPO Project Management Operations Information Technology CCTV Monitoring Financial Markets

+ 2 more

Job Description

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQs vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.

EQ India provides Information Technology Services, BPO,,Marketing, Sales Support, People Services & Finance Shared services support to various EQ Group companies and clients of EQ. EQ India has 1300 employees- operating out of capability centres in Bangalore and Chennai.

There has never been a better time to join EQ

Core Duties and Responsibilities

Delivering services to the highest possible standard, addressing any risk issues to minimise operational losses
Ensure that staff are appropriately trained, deployed, counselled and motivated so that their individual and collective performance meets the current and future needs of the business, actively coaching and developing all direct reports
Monitor the team to ensure that all regulations including security measures are maintained.
Identify, review and where appropriate implement improvements to processes in order to contribute to business efficiency goals
When required support, plan, communicate and implement both central and locally driven changes ensuring such changes are implemented with the minimum of disruption to services
Use the CAPA process to ensure that all adverse trends in problem occurrence and / or workflow are fully investigated and action taken to minimise the risk of re-occurrence
Identify, plan, delegate and where appropriate manage projects ensuring these are delivered on time, within budget to specification
Ensure that the operation unit works to support all area of our quality policy
Ensure the operation remains compliant with all best practice standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect Equiniti s business at all times
Always to undertake the duties of this role in accordance with the requirements of Equiniti s Regulators including the financial market Principles for Business.
Develop and maintain relationship across Equiniti that support the delivery of business KPI s

Competencies and Experience

The candidate should demonstrate the following experience, skills and behaviours:

Two or more years of proven success and experience in an operations management/Team leader s role that includes any prior/outside EQ experience.
Objectively assess the performance of others in accordance with the process, assessing capabilities and potential
Give constructive feedback in order to identify individual s development needs.
Maintain consistency and fairness throughout the process.
Undertake and use management techniques to monitor financial resources for specific business unit/projects
Lead, motivate and support a large team within a time-sensitive and demanding environment, including career development plans for team members.
Uses project management techniques to support and/or undertake projects recognising and planning for particular areas of uncertainty
Ensure that work undertaken (either by an internal / external consultant) constitutes the planned end product, meeting the requirements of the business
Communicate and explain change effectively
Plan and implement changes gaining commitment and understanding, minimising disruption to our service
Knowledge and experience of Financial Markets
SEC/ICSA qualification including Compliance module (must be achieved within 1 year of appointment).

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

3 days of additional leaves on & above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiatives
Business related certification expense reimbursement
Comprehensive Medical Assurance coverage for dependents & Parents
Cab transport for staff working in UK & US shift
Accidental & Life cover 3 times of concerned CTC

Employment Type: Full Time, Permanent

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What people at Equiniti are saying

4.5

Rating based on 2 Operations Manager reviews

Anonymous · Other in Chennai

Likes

Nothing great to talk except bundle of politics.

Dislikes

Terrible Management politics begins from UK, US and worse with India MD with poor micro managing leadership qualities costing the jobs of innocent people. Unfair and biased. Poor compensation and no benefits. In short this Company is known to Hire and Fire without foreseeing the employees family situations.