Process Consultant

"Should possess working knowledge of ITIL, ISO 20000 & ISO 27001 in Audit, Implementation, documentation & training.

Implementation, execution and maintenance of ISO Policies, Process, Procedures and other applicable legislations, policies, guidelines etc.

Responsible for Internal / External Audits and compliance / closures Document all high Severity incidents (MIR) and critical activities as per the ISO standard and ensure teams facilitated with SOP, SOW. Perform/support all the audits by TPA/External/Internal Auditors as per the ISO standards Carry out Documentation, technical report writing etc. pertaining to ISO 27001/20000.

Change Management / Problem Management / Vendor Management & Process improvement mentor Mentor & assist all domains on ISO process, Technical Document writing, improvement plans, Risk and Capacity plans, etc.

Responsible for Risk, Capacity, DR, BCP planning and execution as per the requirements within defined timelines."