Medication preparation and administration, insulin administration
Dressing change
Catheter bag and cath change
Oxygen administration if needed
Supervision of both care and non-care support staff. Monitor them closely and escalate any performance issues to Facility Manager (FM) as needed.
Provide high quality care to every resident. Implement processes and provide feedback for improvement.
Cover for FM in his/her absence. Be in charge for escalating issues- both resident feedback + staff feedback + other issues (maintenance, HKP, laundry, dietary etc). Notify FM of supplies needed for resident care, or other facility items needed. Order resident supplies as needed.
Maintain medication indent.
Respond to family inquiries. Escalate family concerns to the FM. Send family doctor s visit update emails. Call to inform family regarding critical changes in condition and hospitalizations.
Develop a draft of the FM update to email FM.
Collaborate with Sales and Transitions and care team to plan the welcome for a new resident. Should have a full understanding of pre-admission assessment.
Collaborate with Sales and Transitions and care team to prepare room for new resident s move-in. Ensure all the paperwork and documentation is ready for new residents. Conduct full admission assessment and complete admission paperwork of new residents.
Assist the FM in reviewing care plans and implement new changes with the care team. Identify new care requirements for each resident and suggest changes to the FM. For example, identify ifa resident needs PT, identify if any resident needs Physician review.
Carry out emergency management and help FM in root cause analysis. Fill out incident reporting form and submit to FM. Contact family member after any incident.
Maintain all documentation as:
Documentation in care management software used by company.
Ensure CAs follow the documentation guidelines.
Print and distribute daily care forms like shift care form, intake output sheet, hygiene checklist.
In case of resident hospitalization, ensure resident room is ready for readmission. Ensure hospital discharge instructions are followed by the care team. Visit resident (as needed) during hospital appointments (impatient and outpatient). Accompany resident on outpatient visits, if needed or arrange a Team Leader CA to accompany. Manage routine hospital appointments- prepare documentation, transportation, PA assistance. Develop the monthly activities calendar. Manage daily activities, providing ideas for new activities.
Provide new care staff training, support and guidance, as needed.
Provide FM feedback on performance of new care staff. Facilitate nurses and CA training sessions as needed. Facilitate re-training of staff whenever required.
Monitor both care and non-care support team to assess their performance periodically. Provide FM feedback on performance of support staff.
Prepare agenda for monthly meeting. Facilitate some sections of monthly meeting. Prepare and email minutes of meeting.
Identify all maintenance needs in the facility and resolve all issues in a timely manner.
Supervise overall housekeeping and ensure the highest levels of sanitation and hygiene are maintained at all times. Train support staff to follow guidelines.
Inventory management: Manage housekeeping and stationery stock.