Process Associate

Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
Handle resolution/inquiries from members and/or providers
This is high volume, customer service environment. Youll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

Required Qualifications
HS Diploma or GED
2+ years of customer service experience
Experience with MS Word, Excel and Outlook
Preferred Qualifications
Experience working within the health care Industry and with health care insurance
Experience working in a hospital, physicians office or medical clinic setting
A clerical or administrative support background
Knowledge of ICD-9 and CPT codes
Experience working in a call center
Join us today and we can provide you with meaningful challenge that can result in a strong sense of impact and fulfillment. Its truly an opportunity to do your lifes best work.SM