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Epiroc

Compare

3.9

based on 348 Reviews

Video summary

15 Epiroc Jobs

Technical Support Specialist

Epiroc Rock Drills AB

3.9

based on 348 Reviews

3-6 years

Nashik

1 vacancy

Technical Support Specialist

Epiroc

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Entry SAP CO Data Analysis Customer Support Mining Engineering Construction Equipment

+ 1 more

Job Description

Technical Support Specialist

Functional area: Service

Onsite or Remote: Onsite

Primary Skills: Problem-solving,Time Management,Active Listening,C

Country/Region: IN

City: Nashik

Location:

Nashik, MH, IN, 422007

Company name: Epiroc Mining India Ltd

Date of posting: Feb 6, 2025

Job Title: Technical Support Specialist

(Role type: Technical Support)

Note:

The job title may vary, depending upon the years of experience and internal parity.

Related product portfolio: ATD Products

Job Mission:

To provide exceptional technical support to customers utilizing our ATD products, ensuring optimal performance, maximum uptime, and customer satisfaction.

Your key Responsibilities are:

Training : To Field Service for routine inspections, preventive and corrective maintenance, on-site troubleshooting.

Technical Support: Customer support, operator training, dealer support.

Parts Management: Ensuring parts availability and inventory management at OEM level.

Sales Support: Product demonstrations and sales consultation.

Safety Compliance: Enforcing safety protocols and regulatory compliance.

Data Analysis: Collecting and analyzing data for performance improvement.

General Task of you and your department:

Technical Support:

Provide timely and accurate technical assistance via phone, email, or on-site visits.

Troubleshoot and diagnose complex issues, identifying root causes and recommending solutions.

Offer guidance on product operation, maintenance, and troubleshooting procedures.

Conduct remote diagnostics and provide step-by-step instructions for issue resolution.

Collaborate with engineering and service teams to address complex technical challenges.

Field Service:

With the help of dealer team

perform on-site inspections, repairs, and installations.

Conduct routine maintenance and preventive checks to ensure optimal performance.

Troubleshoot and resolve field issues, including hydraulic and mechanical problems.

Coordinate with the dealer team to schedule service appointments and minimize downtime.

Customer Relationship Management:

Understand customer needs by actively listening, asking relevant questions, and identifying specific requirements.

Leverage product knowledge to recommend suitable product, based on customer needs and technical specifications.

Build strong relationships with customers through effective communication and problem-solving.

Proactively address customer concerns and exceed expectations.

Gather feedback on product performance and customer satisfaction.

Identify opportunities for product improvement and share insights with the product development team.

Department Responsibilities:

Technical Expertise : Stay up to date with the latest technologies and industry trends related to ATD products. Continuously expand knowledge of product features, limitations, and troubleshooting techniques. Participate in training programs to enhance technical skills and product knowledge.

Customer Focus : Prioritize customer satisfaction and strive to deliver exceptional service. Respond promptly to customer inquiries and service requests. Maintain accurate and up-to-date customer records.

Problem-Solving : Employ a systematic approach to problem-solving, analyzing issues and identifying root causes. Develop creative solutions and workarounds to address complex challenges. Document troubleshooting procedures and lessons learned for future reference.

Teamwork : Collaborate effectively with colleagues in sales, engineering, and service departments. Share knowledge and expertise to improve team performance. Contribute to a positive and supportive work environment.

Competencies

Commercial background (University degree, equivalent education or through experience) with strong technology application skills in construction and mining equipment.