Tele Collection Executive

Job Summary:

We are seeking an experienced and results-driven Collection Caller to join our team. The successful candidate will be responsible for contacting customers in hard bucket collections (120+ days past due) to negotiate payment arrangements, settle accounts, and minimize losses.

Key Responsibilities:

• ⁠ ⁠Contact customers via phone to collect outstanding debts
• ⁠ ⁠Negotiate payment arrangements, settlements, and payment plans
• ⁠ ⁠Utilize strong persuasion and negotiation skills to maximize recoveries
• ⁠ ⁠Update customer accounts and database with collection activities
• ⁠ ⁠Meet or exceed monthly collection targets
• ⁠ ⁠Collaborate with internal teams
• ⁠ ⁠Perform other duties as assigned

Requirements:

• ⁠ ⁠1+ year of collections experience (hard bucket preferred)
• ⁠ ⁠Proven track record of meeting/exceeding collection targets
• ⁠ ⁠Excellent communication, negotiation, and problem-solving skills
• English, Hindi, and any other languages are preferred.
• ⁠ ⁠Ability to work in a fast-paced environment
• ⁠ ⁠Strong analytical and organizational skills
• ⁠ ⁠Familiarity with collection software/systems (e.g., dialers)