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Associate, Sales Ops
Enphase Energy
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Basic understanding of order to cash processes . Works under lead/manager supervision
- Should know how to create sales orders, m onitors order statuses from arrival through booking and works to eliminate gated orders.
- Apply and remove holds, resolve pricing issues, split, and combine lines in Oracle.
- Work closely with Lead/ manager to track KPI s and daily deliverables.
- Communicate and collaborate cross-functionally with external departments, including North America Sales, Logistics, Finance, Supply Planning, Pricing, and PLM teams.
- Adheres to order documentation policies, maintains all required records
- Tracking customer interactions with customer service tickets (Salesforce, CRM).
- Work closely with Logistics for shipments, POD, and logistics quality issues - Wrong/missing shipment, transit damage etc
- W ork in shift 1pm to 10pm to support North America customer deliverbales
- Bachelor s Degree required with knowledge of sales operation and order management
- 0-2 years of experience managing global customers and i nternal stakeholder s .
- Ability to manage multiple requests at the same time and effectively prioritize tasks to meet company business objectives
- Organized with strong work ethic, attention to details, and excellent communication skills
- Adept at balancing intense short-term pressures with overall long-term goals
- Basic skills with Excel and hands on in Oracle/SAP ERP , CRM
- Very process oriented and aware with a bias toward accuracy and precision
- Focused and driven to meet deadlines for regularly scheduled activities
- Demonstrate flexibility and responsiveness to requests from internal and external customers .
Employment Type: Full Time, Permanent
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