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21 Enjay It Solutions Jobs
Solution Architect
Enjay It Solutions
posted 17d ago
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Fixed timing
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Job Description
As a Solution Architect, you will coordinate with customers to resolve their product-related issues. Your role includes providing technical assistance, troubleshooting problems, and ensuring clients receive timely and effective support. You will also assist with implementing new features and help clients optimize their product use.
- Serve as the primary point of contact for customer queries and technical issues.
- Troubleshoot and resolve product-related issues in a timely manner.
- Coordinate with internal teams to escalate and resolve complex issues.
- Provide training and guidance to clients on product features and updates.
- Update customers on new features and assist with their implementation.
- Ensure customer satisfaction by delivering high-quality support and follow-ups.
- Strong communication and customer service skills.
- Ability to troubleshoot and resolve technical issues.
- Problem-solving skills with attention to detail.
- Familiarity with ticketing systems and support tools is a plus.
- Bachelor s degree in IT, Computer, Business, or a related field.
- One dot Five Programe.
Employment Type: Full Time, Permanent
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Enjay It Solutions Benefits
Job Training 
Team Outings 
Free Food 
Education Assistance 
Soft Skill Training 
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